2016 - 2017 Academic mid year A5 Week To View or Day A Page Diary - Planner

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• About Us
• Payment
• Shipping
• Terms
• Returns

About Us

CHSSL (CLARIS HOUSEWARES & STATIONERY SOLUTIONS LTD) was established in 2012 since then we have grown to one of the best online suppliers of Wicker, Sea grass Basket housewares & Stationery Products.

We are currently top rated eBay retailer and with our great prices, repeat customers and excellent customer service we hope to carry on supplying our customers with high quality products with best competitive prices

We are always increasing our product range so please have a look at the 'Newly Listed' section to view our latest products.

We have also launched our own branded products (ARPAN) in House wares and Stationery.
Customer relations are very important to us and our dedicated team answer all E-mails within 12 to 24 hours, To raise any inquiry please see our contact us page.

Our mission is to provide customers with high quality products at competitive prices and with an excellent customer service.

Thank you for visiting our eBay Store!

CHSSL

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

All of our prices are inclusive of VAT. We are a VAT registered company and can provide VAT receipt upon request.

We only ship to the address on Paypal. If you require a specific address to ship the order to, please make sure that you enter this in the Paypal confirmation before confirming payment. We will not ship to any other address under any circumstances

We will pursue all unpaid items for all charges and fees after 10 days of payment not being received.

If you would like to cancel an order please contact us via ebay only. If the item has not been dispatched we will refund and cancel the order.

We accept payment via PayPal only

• About Us
• Payment
• Shipping
• Terms
• Returns

Shipping

We normally only ship to the UK only, including N. Ireland and the Channel Islands and all off-shore UK Islands

If the listing specifically states that we ship to other destinations, then only that listing is available for non Uk Shipping and no other listing.

Some items have Surcharges for N.Ireland and Channel Islands. Please contact us if you have any queries on surcharges before purchasing the item as your item will not be shipped if a surcharge occurs.

We only ship to the address on Paypal. If you require a specific address to ship the order to, please make sure that you enter this in the Paypal confirmation before confirming payment. We will not ship to any other address under any circumstances. If you have asked for a change in address please contact us as we will hold your item due to E bay regulations only allowing us to send to the registered PayPal address.

We aim to process and dispatch your orders placed Monday - Friday before 2pm on the same day. Orders placed after 2pm on Friday and orders places on the weekend and on Bank Holidays will be dispatched the following working day.

The majority of parcels are normally delivered between 3-5 working days but Royal Mail say it can take up to 10 working days to be delivered. If you have not received your item after 10 working days please contact us (please note weekends and public Holidays are not considered working days).>

Although we ship very fast we do not guarantee a specific date or day for delivery as that is in the hand of the Royal Mail or the delivery company used.

Next Day delivery can be arranged for an additional cost and must be paid for at the time of purchase. Cut off time for Next Day delivery is 2pm.

There is no Special Delivery service or Courier service on Saturdays, Sundays or Bank Holidays

All of our items are sent Royal Mail 2nd Class unless stated otherwise on the listing. This is our we have built our reputation of delivering items before the estimated delivery date (but sometimes items do get delayed by Royal Mail and this is beyond our control)

SPECIAL NOTE: Lost items can only be claimed from the Royal Mail after 10 working days, which then we will take action accordingly. If you contact us before the 10 day period we may ask you to wait until the then before we take action.

Any questions you may have about delivery please feel free to contact us

• About Us
• Payment
• Shipping
• Terms
• Returns

Terms

We only pay return postage if the item is damaged or any error from our side

• About Us
• Payment
• Shipping
• Terms
• Returns

Returns

We offer 14 day money back guarantee for all goods shipped correctly that are not required.

For items which are faulty on receipt, you must notify us within 14 days by e-mail through ebay only.

If a wrong item is received, the item must be returned to us within 7 days of receipt and we will send the correct item and also refund the Royal mail 2nd class postage charges that are required to return the parcel to us.

Please send all returns to:

Address: CLARIS , 372 Ealing Road, Access Self Storage, Wembley - HA0 1BH

NOTE: When returning an item please put a note with the fault or the reason for return and your Ebay ID and Sales Record Number (Cab be find from the invoice supplied by us or by logging into your ebay account and check the particular order you want to return) to ensure your return is processed very quickly.