Genuine Ferodo Brake Shoes FSB259

UK Delivery - dispatch times guidance

Our aim is to dispatch goods within 24hrs of receiving cleared payment (Monday to Friday), therefore your items will be delivered on average between 5-6 working days from placing your order. If you require goods quicker than our standard delivery service please consider using our premium express delivery. Orders placed around Bank Holidays may incur slight delays. We offer the following postal services;

• FREE UK Delivery Royal Mail 2nd class postage - For items under 2kg in weight (Mainland UK only)
• FREE ParcelForce carrier delivery - For items over 2kg in weight (Mainland UK only)
• ParcelForce 24 - Premium express delivery (A charge applies for this service, full details available at checkout).

International

Due to the large variation of sizes and weights of our products, please contact us (prior to purchase) for exact shipping costs to your country:
Phone: 01793 839912 or email: ebay@apd.co.uk

Highlands and Islands

Please note: There is an additional charge in sending packages to any offshore island and Northern Scotland. If you are unsure over carriage charges or would just like to confirm, please contact us (prior to purchase):
Phone: 01793 839912 or email: ebay@apd.co.uk

PayPal Payments

Please Note: To prevent fraudulent transactions we will only deliver to the confirmed address of the eBay user.
Please ensure the following:

• Enter a daytime contact telephone number.
• Enter the telephone number for the confirmed address.

Credit Card Payments

Our Credit Card Payment Centre is open Mon-Fri 8:00am - 5:30 pm. Tel 01793 839912 with the following information:

• eBay item no.
• Qty required.
• Your eBay user name.
• Your name, address & telephone no.
• Credit / Debit card details.

Unwanted Goods

If you change your mind or if you are unhappy with the item in any way and wish to return your product then please contact us within 7 days of delivery to arrange for a returns authorisation number.

All unwanted returned items need to be in an undamaged, saleable condition within its original packaging to qualify for a full refund. The cost of returning the item will be at the buyers expense unless previously agreed with APD.

In all cases refunds can only be raised once we receive the unwanted goods back with the authorisation number clearly shown on the package. We shall aim to issue refunds within 3 working days of receipt.

We can only accept items for refund if they have not been fitted unless the item is found to be faulty.

Certain items may be sealed within a clear plastic bag inside the original packaging - if the bag has been opened we are unable to accept returns or issue a refund unless the product is found to be faulty.

Incorrect Items

Should we supply you with a different item to the one you ordered then please contact us within 7 days to arrange for a replacement and / or collection to be made.

Should the part ordered not be the correct application for your vehicle the please contact us with your registration number or chassis number and we shall do our best to help.

Faulty Goods

Should your goods arrive damaged or faulty then please contact us to discuss the matter further.

Phone: 01793 839912

email: ebay@apd.co.uk

Does this part fit my vehicle?

Please contact us by phone or email with your vehicles registration and we can advise you as to which part you need for your vehicle.

How much to send my order overseas?

Please contact us by phone or email with the eBay item you are interested in and your delivery address. We can then give you an exact quote for shipping your products to you.

How long will it take to receive my item?

Delivery methods used are economy services unless an express service specifically is paid for. Usually Royal Mail is very reliable and the item is delivered next working day or a couple of days after. However, this service can take up to 14 working days before the item can be declared as lost in the post. We have to allow Royal Mail the opportunity to deliver the item during this 14 day window before we can lodge any kind of complaint or investigation.

We find that most delays incurred by Royal Mail are caused because the item has been taken to the local sorting office and no card has been left due to the item not being a recorded delivery. Please check with your local Royal Mail depot as the item is most likely there due to the item being too big to go through a standard letter box. Please allow 14 working days for delivery before raising a claim with us.

Product Listings - Please Read

Whilst every effort is made to ensure that we hold all parts listed in stock we can only upload our inventory on a daily basis so there may be the occasional instance where we and the parts supplier have sold out of an item on the day of purchase.

In these circumstances we will contact the customer and offer them the choice of either a full refund, an alternative matching quality product at the same price or you will have the option to await fresh supply of the goods for which an expected due date will be advised at the time.

If you require further assistance or have any questions regarding our products, please contact our Technical Sales Department at:

email: ebay@apd.co.uk