Delivery Policy

We hold considerable stocks and will normally dispatch your order within 24 hours Monday to Friday Our standard free shipping option is by Royal Mail 48 which normally takes 3-5 days. If you would like your item a little quicker Royal Mail 24 is available taking 1-2 days. For urgent orders please choose the expedited guaranteed next day service which is Royal Mail Special Delivery We also offer a standard delivery tracked service if you prefer to follow your orders progress. Tracked services also include an SMS to provide you with delivery information. All international deliveries are by Royal Mail airmail. We recommend signed for airmail for all international orders as this service is tracked and offers compensation if your order is lost.

PAYPAL is our preferred method of payment.

UK customers may also pay by personal cheque or postal order made payable to Undercover Ltd.

Overseas customers must use PAYPAL.

Returns Policy

Should you be unhappy with your purchase,for any reason,you may return it for an exchange or a refund of the purchase price ( less p&p cost ) within 14 days of receipt.We regret that briefs,thongs and other items of an intimate nature cannot be returned,for hygiene reasons.

Please Note. Items must be returned in their original condition i.e. unworn, unwashed with all labels and tags still attached and all original packaging intact.

If you require an exchange there will be no additional postage charge.

Refunds will be given in the same way as the original payment ( i.e. card payments will be refunded to the card used in the original transaction ).

Before returning any item,please email first and obtain proof of postage,so that you can claim if the item should be lost in the post.

Return postage costs will be the responsibility of the customer, except where a faulty or incorrect item has been supplied...

Fitting and Measurement

Welcome to your easy reference lingerie guide and discover how your right bra size can be life changing. It will help you measure yourself accurately and direct you to the style of lingerie that is best for you. Choosing the right style for your particular needs is as important as getting your size right. It is important that you know what a bra should look like and feel like when it fits properly. It just takes a few seconds to know whether you have got the right fit or not.

If you want to look as good as you deserve the section below will help you make the right style choices for your shape...

Bras - Band Sizes

Bras - Cup Sizes

Undercover Lingerie Ltd is a family run business,which has been selling fine quality lingerie, hosiery, mens, ladies and childrenswear in North Wales and the North West for over 30 years.

We believe that the secret of our success over all these years is based on one thing, customer service. We pride ourselves on providing the best quality service whether it is on the High Street or the internet.

If you have any questions or suggestions we look forward to hearing from you.

If you have any questions or queries please contact us. Our office hours are 9am - 5pm Monday - Friday.

Email us at undercover4u@btconnect.com

Our Address

61 Ffordd Pentre
Mold
Flintshire
CH7 1UY