PAYMENT
We gladly accept payments via PayPal. That includes Visa, MasterCard, American Express, Discover and eChecks.
Please note, payments via eCheck (money transferred from your bank account) takes a few days to clear. We ship as soon as we receive notification from PayPal that the eCheck has cleared. That normally takes 3 to 4 working days.
SHIPPING
Please review the following information and contact us with any questions or concerns prior to opening a case. Chances are your questions will be answered here.
1) If you have a shipping service preference (UPS/USPS), please contact us with the details of your request and we will do our best to meet your needs.
2) Tracking information will be available for your package. You will receive an email with the tracking details once it is posted to the purchase.
3) Expedited service can be available, for an additional fee.
Packages shipped via UPS can be tracked at http://www.ups.com and with USPS at http://www.usps.com. If you would like to contact the shipping carriers directly, UPS can be reached by phone at 1-800-742-5877 and USPS at 1-800-275-8777.
INTERNATIONAL
1) All international shipments will be sent via USPS Priority Mail International.
2) We cannot remove items from the box to decrease the weight of the package. They are advertised as NEW IN BOX and we must ship them exactly as advertised.
3) We WILL NOT alter Customs documents to reduce the fees/taxes to be paid in your country. That is considered fraud and is something we will not partake in.
4) You are responsible for all Taxes & Duties - which will be charged upon delivery. Please contact your local customs agent to determine your estimated taxes & duties.
5) All international shipments are thoroughly inspected to assure perfect product fulfillment.
6) Returns of international items will only be accepted if the buyer assumes responsibility for the cost to return and to receive a new item, if an exchange is requested.
RETURNS
30 Days - Money Back Guarantee!
WE ONLY SELL 100% Authentic Shoes!
If you are not 100% satisfied, you may return your product for a full refund minus shipping charges.
15% restocking fee applies for all returns
Please see our FAQ page for more details or to return an item.
ABOUT US
Fortuneandco has been in business since 1994. We carry several name brand shoes for men, women, and kids. We promise 100% satisfaction!
CONTACT US
FortuneandCo is dedicated to providing excellent customer service. If you have any questions, feel free to contact us via eBay messaging.
