Return Policy

PLEASE INSPECT  ALL THE GOODS YOU ORDERED AS SOON AS YOU’VE OPENED THE PACKAGE. DO NOT DAMAGE THE ORIGINAL PACKAGING, CUT OR  REMOVE THE TAGS, TRY-ON THE PANTIES, STOCKINGS, & OTHER ACCESSORIES INCLUDED IN YOUR SET OF PURCHASE  UNTIL YOU KNOW THAT THE ITEM YOU RECEIVED HAS NO DAMAGE AND THAT IT PROPERLY FITS.

We  thoroughly check all products for damage before dispatch, but in the rare case that we overlook and sent you  a damaged or incorrect item, contact us within 48 hours after receiving your package. We will shoulder all  the return and replacement expenses and correct the error the soonest. If there is no attempt to contact us  via mobile or email within 3 days, all items are deemed correct and received without any  problems.

Items that are not returned in original condition, with obvious signs of use are  subject to NO REFUND, NO EXCHANGE, NO STORE CREDIT and will be returned back to the customer at the  customer's expense.

ITEMS & RETURN REASONS ELIGIBLE FOR REPLACEMENT OR STORE  CREDIT:

• buyer receives damaged or defective item
• buyer receives wrong  item
• buyer ordered wrong size or item (subject to restocking fees)

RETURN REASONS  WITH RESTOCKING FEES:

What is a restocking fee? A percentage of the item  price will be charged for returning items received correctly as ordered, but will be returned by the buyer  due to the reasons below. This fee must be paid before a customer’s replacement request is processed.

 
• buyer ordered wrong size or item, returned with tags attached in pristine condition 10% of the item price  restocking fee
• buyer ordered wrong size or item, returned with tags cut. 20% of the item price  restocking fee
• buyer changes their mind about a purchase and returns the item in pristine condition  with tags attached & within the 7 days return window - 20% restocking fee, 80% Refund or store  credit.

THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE:

 
• Panties, Thongs, G strings and Panty girdles
• All kinds of Stockings & hosiery: thigh high,  pantyhose, body stockings and tights.
• Nipple Pasties, nipple covers, Adhesive Bras
• Cosmetics  and make up, body creams, lotions, perfumes, lubricants, and sex toys
• Ball gags and Bondage  accessories for the mouth and genitals
• Items without tags, cut tags, reattached tags and not in  original packaging
• Worn items declared as unused but returned soiled, stained and with signs of  wear.
• items that have been laundered / washed.
• Items with lotion, glitter, reeking with smell  of perfume, body odor, cigarette smoke & pet hair.
• All items purchased on Sale, or in reduced  price. All items sold on Clearance are FINAL SALE.

RETURNS & EXCHANGE PROCESSING  TIME - Replacement, are processed within 48 hours from receiving the returned items at the Lucky  Doll Headquarters

RETURN REFUSAL - Lucky Doll has the right to refuse all returned  items which did not meet the conditions listed in our Return Policy. Return Request should be made via your  online account for faster processing. Items should be returned within 7 days of receiving the package. Please  submit a return request and do not send back items without notifying us or you will risk losing your  package.

Item in Original Condition - as defined: items that are unworn, complete with  tags and accessories such as the gstring thongs etc. Packaged in original packaging with hang tags, label,  insert cards,sticker labels, plastic or carton, zip locks or boxes.

Reimbursement on Returned  Items - Damaged items returned are eligible for Exchange and store credit. At the event that a  replacement is not available and the client does not wish to get any replacement, a refund will be issued to  the client in cash through Banco De Oro, BPI, Metrobank only if order is paid through over the counter bank  deposit. If paid via credit card/Paypal, payment will be refunded through Paypal/ back to the issuing credit  cards. Store Credit may also be issued depending on the client's choice.

Store Credits  - are amount added to a client's Lucky Doll account with monetary value that a customer can use to shop for  products in the webstore. Store credits doesn't expire.