Our priority is getting your order to you as quickly and safely a possible.

Packet Post

Smaller low value orders are despatched using Royal Mail, they collect from us Monday to Friday evening. This does however exclude Bank Holidays.

You will be notified by email when your items are dispatched.

These deliveries do not require a signature. In the event that a package doesn't arrive please notify our customer services department through eBay.

We won't consider it lost for 28 days. At our discretion we would normally send a replacement after 14 days.

Parcel Post

Larger higher value items are dispatched using our courier service DPD

They collect from us every evening from Monday to Friday. This does however exclude Bank Holidays.

You will be notified of your parcel number and full tracking details by email when your items are dispatched.

These deliveries require a signature at the delivery address. In the event that a parcel doesn't arrive please notify our customer services through eBay.

We want you to be happy with your purchase from BMW Motorrad Swansea, however we understand that in certain instances products may need to be returned.

If you change your mind

If you have simply changed your mind about any item ordered and you wish to return it, then you can do so provided you inform us of your decision within 30 days of receipt. All you will be responsible for is the cost of the return postage. The item should be unworn, undamaged and must be 'as new' when returned to us. We will issue an exchange or refund to you via your original payment method.

Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days on their return they can be replaced or a refunded issued via your original payment method.

Faulty on Arrival

If your items are faulty on arrival, you should inform us as soon as reasonably possible. Items should be returned in their original packaging when possible with a copy of original documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method.

Items Faulty in Warranty Period

If any of your purchases develop a fault within its warranty period it will need to be returned. Once the fault has been verified, a repair or exchange of goods will be issued.

Notes

1. Returns take approximately five business days to process upon receipt of the item.
2. We are not responsible for the loss or damage of items during their return.
3. Buyer is responsible for any shipping charges when returning the item.

Return address

BMW Motorrad Swansea. Phoenix Way, Garngoch Industrial Estate, Gorseinon, Swansea. United Kingdom. SA4 9HN.

Got a question? We're here to help. Our customer service hours are 9am to 5pm Monday to Friday, excluding bank holidays.