Visit our notonlybowls ebay shop for other similar products. We live and work in West Wales. Our retail sports shop in Newcastle Emlyn is close to the Carmarthenshire, Ceredigion and Pembrokeshire borders. Paying for your goods From UK customers we accept credit or debit cards (preferred), postal orders and sterling cheques (we wait for the cheque to clear before sending the goods). Alternatively, all customers can pay by Paypal. Payment must be received within seven days of purchase. Unpaid purchases are forfeited after seven days and a Non-Payer report is filed with eBay to recover fees. Shipping & handling Additional information Multiple Orders In keeping with our commitment to charge you as little as possible for your shipping with us, in the case of purchasing multiple orders from us we will be happy to upgrade any other items purchased at the same time to the same postage for no additional charge, or for the cheaper "additional item" charge where present (please note that there is a weight limit of 2 kg on International and Special Delivery after which we may be forced to suggest a Tracked or Courier service instead). To take advantage of this, place your order without making payment and request an invoice. Our staff will be happy to send you an invoice with the appropriate discount. Contact us We are happy to assist you. Call us on 01239 710005 during office hours, or use the 'Ask the Seller a Question' link at the top of the page.Faulty goods We only sell new merchandise. Notify us within 14 days of receiving any item found to be damaged or faulty on receipt, or where you believe we have shipped the wrong item. We will discuss with you how we will correct the problem. Do not return the goods until we ask you. Non-faulty goods We will exchange goods that were wrongly ordered or ordered in error. The items must be returned to us carriage-paid in the original packing and in saleable condition within 14 days of receipt. P&P or carriage on any exchange or replacement item is chargeable. Returns for refund We will refund the purchase price (less a 10% restocking fee) of items returned to us within 14 days of receipt, unused, with original packaging intact and in a saleable condition. Goods must be returned carriage-paid. The refund will be by the same method as the original payment. P&P charges are not refunded. Our Missing-in-Post Policy Unfortunately, some items do go astray in the post. Before contacting us allow a few days for delivery - uk 5 working days, International 10 working days. If your purchase has not arrived by then, do contact us. We will tell you when it was shipped and when it should have arrived. We will also confirm your delivery address and, for tracked delivery services, we will try to trace your shipment. For Royal Mail services, we are contracted to wait 10 working days after the package should have arrived (25 days for international airmail) before we can consider that the package is lost. At that stage, please confirm that the item is still missing and we will be happy to either send a replacement (upgraded to Royal Mail Recorded Delivery free of charge) or issue a full refund, including postage. Mistakes We are human and we do make the occasional mistake. Let us know what the problem is and we'll try our very best to fix it. Feedback Please feel free to post feedback about your transaction with us. We will post our feedback once you have posted yours. |
