Domestic Shipping: All Domestic packages are shipped Ground Shipping For Free
(Unless other shipping method was selected on the order)
International Shipping: All International Packages are Shipped Via USPS. (Unless
other shipping method was selected on the order)
• With our Free Standard Ground Shipping option we retain the right to choose
the best method for freight. If the ultimate destination for your package
requires a specific method because the area has limited access, you are required
to pay for shipping. A customer is also required to pay for shipping if he/she
needs expedited shipping.
• We ship UPS/USPS/FedEx/DHL depending on your location and the shipping method
you have chosen.
• Most shipments are sent out within 1-2 business day after payment is confirmed
or cleared, unless stated otherwise in the listing.
• Please make sure to provide the correct shipping address when placing your
order, orders will be shipped out to the shipping address provided by eBay.
(Orders are not able to be modified once order has been finalized and synced to
our system. Customers may request to cancel order if incorrect address was
provided. Once tracking information has been provided, we can no longer cancel
or stop shipment.)
• Packages are not shipped on Saturday or Sunday. Transit time varies and
depends on the carrier, we cannot be held responsible for delays caused by
carriers.
• Shipping time by eBay is estimated and not guaranteed and is subject to change
especially during peak periods.
• Orders shipping to Hawaii, Puerto Rico, Guam or Alaska may not select the Free
Shipping option for this item, if free shipping is selected for one of these
destinations we reserve the right to cancel your order.
PLEASE NOTE: USPS First Class International shipping is a non traceable service.
We ship to APO, FPO and P.O Boxes. Buyers having APO, FPO or P.O. Box addresses
must choose USPS Mail option when purchasing since UPS does not deliver to these
addresses. Transit time is dependent on the carrier service and cannot be
guaranteed by us, sellers are not responsible for services transit time and the
information provided is by the carrier and excludes weekends and holidays.
ATTENTION INTERNATIONAL BUYERS: We are not responsible for any costs incurred do
to import taxes in any given country (Unfortunately, we are not sure if import
customs tax will be assessed as we are not aware of their rules and regulations.
In this case, please check with your local federal agencies customs and border
patrol to acquire further details). Please keep this in mind while browsing in
our eBay store. In addition, declaring an item as a "Gift" or declaring a value
that is lower than the actual cost of the product, as to avoid paying import
taxes is ILLEGAL, As it violates U.S. & International Selling and Customs Laws,
as well as eBay policy and WILL NOT BE DONE.
Our return policy is backed by a 100% money back guarantee. You have 15 days
from the time of your orders delivery to ship us back the product.
Please ship all return merchandise to:
Botach Tactical
Ebay Returns (Your Ebay User ID)
3423 W. 43rd Pl
Los Angeles, CA 90008
If you have any questions about the return please contact our Customer Support
threw eBay Messages. All products must be returned in original condition and
contain all manufacturer packaging and tags. Any Product that does not meet our
return policy will be shipped back at the customer’s expense.
If an item proves to be defective within the 15-day return policy or is shipped
incorrectly, we will be more than happy to cover the return shipping to have the
item replaced or credited to you. We may ask that you return merchandise
directly to the manufacturer if it is after our 15-day return policy if the
product is covered by any manufacturer warranty.
Please allow 2-4 business days after we receive your package to process your
return.
Refunds
Refunds are applied to the payment method used at the time of purchase 2-4 days
after receipt of the returned merchandise. We will only refund the value of the
merchandise returned, not the shipping charge.
Damaged Items
All Packages are inspected for damage before they ship from our warehouse. If
your package has been damaged in transit, please contact us immediately. We must
be informed of all shipping related claims within 2-business day after the date
of receipt.
Return Shipping
Return shipping cost (the cost to send an item back to our store) is like or
comparable to your cost of driving to any store for returning an item, which is
not reimbursable. Therefore, we do not reimburse any return shipping cost. If an
item you received is defective, we will certainly replace the item with a new
one, and issue a return label for the product. We will ship the replacement
product to you at our cost, and use every good measure to ensure that the
replacement order is processed quickly.
Replacement
We will send a product replacement after the authorized return has completed our
receiving/inspection process. The replacement will ship within four business
days following our receipt of your return. Please allow additional processing
time after Holidays. Although it is our goal to ship a replacement as quickly as
possible, we do not send replacements before we receive and inspect the returned
merchandise. To receive a replacement more quickly, you may place a new order
for the same item (shipping not included), and we will issue a refund for the
full value of the returned product, upon completion of our return process.
Returning Items All returned merchandise must be in original condition, and must
include the original factory box (UPC bar codes and serial numbers must be
intact) and factory packaging (e.g. foam, plastic, wrappings, etc.), peripherals
(e.g. battery, charger, cords, straps, etc.), included warranty cards (without
markings), and all instruction booklets and paperwork.
International Returns The customer is responsible for paying for return shipping
should they decide to return the product.
Please Note: Any returns that violate this return policy will not be accepted
and will be sent back at customer’s expense.
If you have any questions or concerns regarding your order(s) please contact
us directly through our eBay messaging system, or by phone (888) 344-5145 or
(323) 319-3008.
*Please be advise if you need immediate attention regarding your order it is
best to contact us directly via phone. If you email us, please allow 1-2
business days for a reply. (Due to the numerous calls we get throughout the day
please assure that the inquiry of your order or issue is an important matter).
For any inquiries regarding any of our products please contact the manufacture
directly for better assistance as we in customer service have limited product
knowledge. We apologize for any inconvenience this may cause.
Our business hours are:
Monday-Thursday: 8:00 am-3:00 pm PST
Friday: 8:00 am-12:00 pm PST
Saturday-Sunday: CLOSED
Payment
We Accept PayPal For All Orders. Payment is required immediately after buying
the merchandise. Unless otherwise stated. Paypal accepts most methods of
payments. Below are methods of payments that you may use threw paypal to pay for
the order.
• PayPal Balance
• Instant transfer from your bank account (if eligible)
• PayPal Credit (Bill Me Later, PayPal Extras Card, or PayPal Smart Connect)
• Debit card
• Credit card
• eCheck (a delayed transfer from your bank account - may result in
significantly slower shipping by seller)
Clickhere to view Botach policies.
If you have any questions or concerns regarding your order(s) please contact
us directly through our eBay messaging system, or by phone (888) 344-5145 or
(323) 319-3008.
*Please be advise if you need immediate attention regarding your order it is
best to contact us directly via phone. If you email us, please allow 1-2
business days for a reply. (Due to the numerous calls we get throughout the day
please assure that the inquiry of your order or issue is an important matter).
For any inquiries regarding any of our products please contact the manufacture
directly for better assistance as we in customer service have limited product
knowledge. We apologize for any inconvenience this may cause.
Our business hours are:
Monday-Thursday: 8:00 am-3:00 pm PST
Friday: 8:00 am-12:00 pm PST
Saturday-Sunday: CLOSED