1. We will send out items to you in 1-3 days after payment cleared, before payment, please make sure your ebay shipping adress is correct.
2. International shipping arrival time affected by both customs's Import package checking, transit stations, weather, etc., it maybe causing your items delayed to arrive. Please understand this uncontrollable matter. Thanks!
If you have not assign the Expedited Shipping way you want, we will choose one for you.
1. We only accept payment via paypal. Before payment, please check whether your ebay shipping address is correct. Payment should be received within 4 days, all the unpaid item will be reported to ebay(as we need to get back the fees which I paid to ebay), and u will get a upaid striken.
2. If u don't have a paypal account, u can go to paypal website and use your credit card to register one. Paypal can deal with "E-check, Visa card, Master card, American express card..." money, you can tranfer your credit card money or your bank money to your paypal account, then send the payment to my paypal account. For the tax duty, buyer should pay yourself.
Sales Returns
1. Item returns is valid since you get the item in 15 days, the item should has no damaged or modify, buyer will be responsible for the shipping fee, and return back the whole package with tags together.
2. We don't accept item returns without reasonable reasons(such as you don't like it, it is not your expected), so before bidding, please make sure the item is your needed, as we don't want to make dispute with buyer.
3.We live in china, so if you need to return this item, please contact me asking for our china returning address, don't use the package's envelope address, otherwise we can not receive the package.
Defective Replacement
3-months-warranty from the delivered date. Please send the photo of the item damage area via email, if it is not man-made damage or physical damage, we will replace a new one but no payment refund under warranty issue, the buyer need to take charge the returning cost. The return items should be included the original package and accessories.
If you are not satisfied with the product or service ,please contact me before leave any negative or natural feedback,We are glad to service for you and try our best to make the thing better to you,thank you for your understanding and cooperation.
Do not hesitate to contact us anytime before and after your purchase; we are committed to your 100% customer satisfaction. We back our commitment with superb service, 100% full money back and a customer satisfaction guarantee.
We live in china, we exist time difference, our working time is Beijing time: 9:00-22:00, We will reply you within 16 hours, Sometimes, We maybe away the office, so maybe respond you a little late.
Beijing time=PDT time+15 hours, =UTC time+8 hours, =BST time+7 hours
"Zency" brand began in 2011, more than 35 countries and 20,000 customers choose our fashion products every year. We have our own factory in China. No matter from the design(Novel, Fashion and Upscale atmosphere are our design style), material selection(we only produce Genuine Leather Bags, Quality Hardware), or manual craft(Each bag is handmade), we all strive for perfection, committed to create an exclusive beauty for every customer.
Pick out a fashionable bag here, begin to enjoy your elegant and fashionable life!!
Welcome Original Equipment Manufacturer(Stamping your Logo FREE).
Thaks for your attention.
