For Credit or Debit Card payments please telephone 01467 629394 Monday-Friday 8:30am-5pm.  Postal Orders and Bank Drafts should be made payable to "Craigdon Mountain Sports".  N.B. We do NOT accept personal cheques or cash.  ALL OTHER COUNTRIES For customers outwith the UK we ONLY accept PayPal.

We aim to provide a Next Day delivery service, provided your item(s) are in stock in our warehouse.  There may be items that we need to transfer in from our stores but the vast majority of orders placed before 12.00pm will be dispatched the same day (excluding weekends and bank holidays),  but please allow up to 3 working days for dispatch and up to 5 working days for delivery.  If you wish to check dispatch time before purchasing you can contact our sales team on 01467 629394 Most orders are delivered during office hours and will require a signature; please provide an alternative address at checkout if no one will be home to sign for the parcel.  We aim to dispatch our items the same day as the order is placed, provided the item(s) are in stock in our warehouse.  There may be items that we need to transfer in from our stores but the vast majority of orders placed before 12.00pm will be dispatched the same day (excluding weekends and bank holidays),  but please allow up to 3 working days for dispatch.  For shipping rates please contact us for a quote before purchasing. All items should be paid for within 4 days. Items still unpaid after this time will be sent a reminder from eBay. Items will only be dispatched once we have received full and cleared payment.

If you are not entirely satisfied with your purchase, you may return it for a refund or exchange within 14 days of receipt provided that the goods are in a new and unused condition,  with the original labels still intact. Items containing human or pet hair will not be accepted.   All postage charges will be the responsibility of the customer unless the item is faulty or there is an error in the delivery.   For your protection, we recommend you use a recorded delivery service with adequate insurance to cover the value of the item,  as we regret we cannot be held responsible for items that are lost or damaged in transit.  If the item is faulty or has been damaged in transit, please notify us within 48 hours of receipt and we will arrange for the return and issue a replacement.  Once an item has been used we will be unable to refund or exchange unless the item is found by the manufacturer to have a fault owing to defective workmanship or materials.  We understand that we are prone to human error sometimes so if we accidentally send you the wrong item or quantity then let us know within 48 hours of receiving the item and  we will replace it for the correct item and refund any postage cost you may have incurred for returning the item to us.    To arrange a refund or exchange please complete our returns form, which you will find attached to the packing slip, and return it along with the item(s) to the address below within 14 days of receipt: Craigdon Mountain Sports  Internet Sales  Unit 2  South Newbigging  Inverurie  Aberdeenshire  AB51 5JL  N.B.  Orders purchased at the Craigdon Mountain Sports eBay store cannot be returned to any Craigdon Mountain Sports store REFUNDS We aim to process all refunds as soon as the goods are received back into our warehouse. Refunds are issued via the original method of payment only. EXCHANGES We aim to process all exchanges as soon as the goods are received back into our warehouse, however there may be items that we need to transfer in from our stores so please allow up to 3 working days for dispatch.   In the very rare event that we are unable to supply an item you have paid for, we will contact you by email to cancel the order and provide a full refund immediately via your original method of payment. If you have any queries please contact our Internet Sales department at ebay@craigdonmountainsports.com or phone +44 (0)1467 629394

Craigdon Mountain Sports Unit 2 South Newbigging Inverurie Aberdeenshire AB51 5JL Tel: 01467 629394  Fax: 01467 629694  Email: ebay@craigdonmountainsports.com (Opening Hours: Monday to Friday 8.30am to 5.00pm) N.B. Our Craigdon Mountain Sports stores are unable to help with eBay purchase enquiries.