We accept the following methods of payment:- Paypal Cheque / Postal Order Please write to us to know the exact address before sending any cheque or postal order. We require 5 working days for cheque clearance before we can dispatch your order.

Rugs which are shipped from international location (Mainly India) are subject to custom checks. We pay the custom charges upfront but sometimes customs value the rugs higher than our declared value which increases the custom charges. Although we have clearly instructed our carrier not to charge custom charges from customer but sometimes due to human error and international parties involved these instructions are missed by delivery person, in such cases if carrier asks for any custom charges, we request our customers either to pay them and forward us the invoice and we will issue the refund or just refuse the delivery and let us know about it and we will pay the additional custom charges and arrange a re-delivery to you.

Declared value is not the sales price, to provide rugs at low cost and offer economy postage we sometimes declare less value to customs. If you have any concern with the lower declare value then do let us know before purchase.

As Rugs are shipped from international location so are subject to customs checks and sometimes during these checks customs open the packaging to see the item. However our carrier safely repacks it but in rare circumstances you might receive slightly disturbed packaging. In this case we request all our customers to check the rug before accepting the delivery.

Once the rug is delivered it cannot be claimed as damaged and buyer will have to return the item at his/her own cost or have to process the damage claim with the carrier so that it can be returned free of cost, we will provide necessary help.

If you wish to return your purchase, please inform us via e-mail within 48 hours of delivery. Once we confirm acceptance of your return, you must securely package your purchase and return it at your expense within 7 working days. Upon receipt and satisfactory inspection of the rug we will issue a refund less the delivery charges. The return postage has to be paid by Buyer only; in any circumstances we will not pay the return postage. The shipping cost paid will not be refunded back to buyer.
Restocking fee will be charged @20% of the price if buyer decides to cancel the order once it has been dispatched and refund will be issued once we have received the item back. 

In the unlikely event that a rug is delivered damaged or faulty, we will happily exchange or refund your purchase. If on arrival the packaging is damaged, please ensure that it is marked on the courier’s delivery note, as we are unable to pursue any claims against them if the delivery was marked received in good condition. Once notified of damages or faults we will arrange for our courier to collect your purchase and a replacement or full refund (less courier charges) will be issued once the rug has been received and inspected.

Bunkar Rugs is a two decades old family owned business. We make and export hand crafted rugs in over 20 countries around the world. As each of our rugs is individually crafted by our diligent artisans, each rug is unique. We also offer highly customizable rugs where our customers can chose size, color or material according to their own specific requirements. Corporate Responsibility Bunkar actively support poor families who have precious skills of making these beautiful rugs. Our diligent artisan families are located in remote villages of North India. By giving direct rug contract to these families, we ensure that they are paid a fair price of their hard labour. We strongly discourage any person less than 18 years of age working at any of its manufacturing facilities.

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