TERMS AND CONDITIONS
QUESTIONS: Please email with any questions before bidding.
We do combine shipping on multiple items. Contact me for details on combined shipping. The more you buy the more you save on shipping.
Combined Orders: You must use the "request total" button when you are finished with your purchases. This will let us know that you are ready to pay. We will then package your items, get a final weight, and then send you an invoice for the combined total with SHIPPING COST. Please allow time for us to package your items before we send your invoice, usually just a few hours. Invoices are automatically sent to the email address associated with your eBay account. Sometimes, they can end up in your junk-mail folder, so make sure to always double check there.
FULL LINE HOBBY SUPPLY
We are a five-star full-line hobby supply. We handle Walthers, Athearn, Intermountain, MTH HO Scale, Broadway Limited, Lionel, MTH O scale, Atlas, Ertl Collectibles, Ertl die cast, Norscot, NCE DCC controls & electronics, QSI DCC and Sound decoders, Soundtraxx systems, DCS Control Systems, Various Train Control Signals, Layout Electronics, Tools and all smaller model railroad vendors for all your hobby needs.
We maintain a full inventory of most current production items from all manufacturers’ so most items in their catalogs or on their websites we should have in stock.
We handle John Deere, Case/IH, Caterpillar and many specialty and hard-to-find and out-of-production items.
We offer a variety of Heavy Industry, Lumber, Mill, Specialty and Petroleum Industry items for your layout.
With over thirty years experience in model railroad building we are always willing to help out with technical questions you may have.
RETURNS: All items unless stated otherwise are Sold As Is.
ALL SALES are FINAL. No returns are accepted without a Return Goods Authorization Number (RGA) issued at the sole discretion of the seller. Outbound shipping and shipping return charges and cost are not refundable and the responsibility of the buyer. Items must be returned in the original package. Package must be unopened still in the sealed shrink-wrap and in original resalable condition
- Additional return policy details:
· ALL SALES are FINAL. No returns are accepted without a Return Goods Authorization Number (RGA) issued at the sole discretion of the seller. Outbound shipping and shipping return charges and cost are not refundable and the responsibility of the buyer. Items must be returned in the original package. Package must be unopened still in the sealed shrink-wrap and in original resalable condition. Opened packages returned are subject to a 25% restock fee which will be deducted from the buyer’s payment prior to the refund being issued. By returning an opened item the buyer agrees to the 25% restock fee assessment against the refund.
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- LOCOMOTIVE SPECIAL CONDITIONS: Units with an odometer and an hour meter on it for return both the odometer and the hour meter must read zero.
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- For MTH items If the unit is run then normal factory warranty would apply and MTH would directly handle any warranty issues according to the Written Warranty supplied in the package.
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- Warranty Issues must be returned to the manufacturer according to their Warranty Conditions.
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- On New power units Factory Warrantees apply and are handled directly by the manufacturer under the terms of their warranty agreement.
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Customer Service |
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Thank you for your business! Every item we sell is guaranteed 100% to be as described, and we do everything possible to provide 5 STAR service.
If there is a problem, we will take care of it! Simply send us an email message or call our customer service at (320)283-5850 (8AM-6PM CST) |
SHIPPING: SHIPPING is done Monday thru Friday normally within 1 day of receiving payment. Sometime a delay does occur due to weather or the commercial carriers we use to deliver the packages.
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Payment, Shipping, and Returns |
- Payment -- We prefer Paypal. Contact us for other payment options.
- Shipping -- We will ship your items within one business day of cleared payment. See shipping section for available services.
- Return & exchange -- We accept 14-day returns for full-refund or exchange on most items. Certain collectible items and Electronics are not returnable once opened. Buyers are responsible for the return shipping of non-defective items.
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Satisfaction Guarantee |
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Our first priority is to provide you an easy, pleasant, and anxiety-free shopping experience. Explained below is how your 100% satisfaction is guaranteed here at ADVANCED MODEL RAILROD & HOBBY SUPPLY :
- Best value – We only sell good and useful products with a very reasonable pricing.
- Effective communication - We give clear, candid, and complete description of our products and their conditions, and promptly answer any of your questions.
- Quality assurance - We use proper packaging to avoid any shipping damage. Many of our products are covered by one-year limited manufacturer’s warranty.
- 1st class customer service - We are professional, friendly, responsible, and always ready to help when you have questions or encounter a problem. If for any reason you are not satisfied with our product or service, please do not hesitate to contact us. We will work with you to resolve any issues.
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DELIVERY TIME: All customers receive an email notifying them of the scheduled delivery date at the time of shipping along with the tracking number of the package.
FREE SHIPPING: FREE SHIPPING ONLY applies to packages shipped domestically within the continental United States. Shipping outside the 48 states pay quoted shipping costs.
IF YOU ELECT THE FREE SHIPPING OPTION YOU UNDERSTAND AND AGREE THAT WE SHALL SELECT THE METHOD OF SHIPMENT FOR THE ITEM OR ITEMS NORMALLY FIRST CLASS MAIL. IF YOU DESIRE A MORE RAPID METHOD OF SHIPMENT YOU MUST SELECT AND PAY THE APPROPRIATE FARE YOURSELF.
INTERNATIONAL SHIPPING: INTERNATIONAL customers pay quoted shipping cost based on the service class desired and the Destination. International, Canadian, Australian, German, Japanese and United Kingdom Buyers MUST pay by Paypal and MUST Provide a Telephone Number for the customs form. INTERNATIONAL, Canadian, Australian, German, Japanese and United Kingdom Buyers pay all actual shipping costs and fees plus a 5.00 USD handling fee.
CUSTOMS DUTY / BROKERAGE FEES / and TAXES
NOTICE TO INTERNATIONAL BUYERS-THE ITEM WILL BE SHIPPED USPS INTERNATIONAL PRIORITY Class or EXPRESS Class ONLY! IMPORT DUTIES, TAXES, & CHARGES (typically collected upon delivery or pickup) ARE THE BUYER'S RESPONSIBILITY AND ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING CHARGES. PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE PRIOR TO BIDDING/BUYING TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE.
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CUSTOMER SERVICE CONTACT : SHOULD THERE BE A PROBLEM WITH YOUR ORDER OR SHOULD THERE BE SHIPMENT DAMAGE PLEASE CONTACT OUR CUSTOMER SERVICE STAFF TO ASSIST YOU.
Advanced Model Railroad & Hobby Supply
Telephone (320) 283-5850
