Shipping

United Kingdom	Service	Delivery Time	Cost
Royal Mail	Royal Mail 48 Tracked	2-3 working days*	FREE
DHL	Next Day Tracked	next working day*	£6.99
Ireland
Royal Mail	Royal Mail 48 Tracked	2-3 working days*	£5.99
DHL	Next Day Tracked	next working day*	£11.99
Europe
Royal Mail	Air Mail Standard	10-15 working days*	£5.99
Rest of World
Royal Mail	Air Mail Standard	10-15 working days*	£11.99

*Delivery times are after handling. Please note the cut-off time for next day delivery is 2.30pm. All orders must be placed and payment must be cleared before this time.

Return Policy

We offer a full 90 day no quibble guarantee return policy. Return postage is free for UK customers.

If for any reason whatsoever, you are not totally happy with your purchase, just return it to us, using our Freepost service (UK customers only) within 90 days. We promise to exchange the item or give you a full refund - no fuss, no quibble. We'll even accept goods back washed or unwashed. This guarantee is in addition to your statutory rights.

Free Local Return Address UK Only

The Savile Row Company Ltd
Unit 12 Station Road
Industrial Estate
Magherafelt
Co Londonderry
Northern Ireland
BT45 5EY

In case you have discarded the original return label, which was included with your order, you can contact us and we will provide you with a returns label. UK only. For all other countries, the customer is responsible for return postage.

Returned Goods From Overseas

Please mark the package with RETURNED BRITISH GOODS and return by airmail to:
The Savile Row Company
Unit 12, Station Road Industrial Estate
Magherafelt,
Co. Londonderry
BT45 5EY

As returned goods damaged or lost in the post will not be credited, please obtain a certificate of posting. For high value returns, we recommend you obtain appropriate insurance cover.

*Please note for hygiene reasons, our trunks and boxer shorts are non-returnable.

Sizing

Collar Sizes	14.5"	15"	15.5"	16"	16.5"	17"	17.5"
To Fit Chest	38"	39.5"	41"	42.5"	44"	45.5"	47"
Garment Chest Circumference	98.4CM (38.7")	102.2CM (40.2")	106CM (41.7")	109.8CM (43.2")	113.6CM (44.7")	117.4CM (46.2")	121.2CM (47.7")
Garment Waist Circumference	85.4CM (33.6")	89.2CM (35.1")	93CM (36.6")	96.8CM (38.1")	100.6CM (39.6")	104.4CM (41.1")	108.2CM (42.6")
Garment Hip Circumference	96.4CM (38")	100.2CM (39.4")	104CM (40.9")	107.8CM (42.4")	111.6CM (43.9")	115.4CM (45.4")	119.2CM (46.9")
Sleeve Length from Centre Back (Regular)	83.8CM (33")	84.8CM (33.4")	85.8CM (33.8")	86.8CM (34.2")	88CM (34.6")	89.2CM (35.1")	90.4CM (35.6")
Sleeve Length from Centre Back (Long)	88.8CM (35")	89.8CM (35.4")	90.8CM (35.7")	91.8CM (36.1")	93CM (36.6")	94.2CM (37.1")	95.4CM (37.6")
Centre Back Length (Regular)	77CM (30.3")	77.5CM (30.5")	78CM (30.7")	78.5CM (30.9")	79CM (31.1")	79.5CM (31.3")	80CM (31.5")
Centre Back Length (Long)	79.5CM (31.3")	80CM (31.5")	80.5CM (31.7")	81CM (31.9")	81.5CM (32.1")	82CM (32.3")	82.5CM (32.5")
Full Shoulder Crown to Crown	43CM (16.9")	44.4CM (17.5")	45.8CM (18")	47.2CM (18.6")	48.6CM (19.1")	50CM (19.7")	51.4CM (20.2")
Armhole Circumference	46.8CM (18.4")	47.9CM (18.9")	49CM (19.3")	50.1CM (19.7")	51.2CM (20.2")	52.3CM (20.6")	53.4CM (21")
Bicep Straight Across	19.8CM (7.8")	20.4CM (8")	21CM (8.3")	21.6CM (8.5")	22.2CM (8.7")	22.8CM (9")	23.4CM (9.2")
Double Cuff Length	24.2CM (9.5")	24.2CM (9.5")	25.4CM (10")	25.4CM (10")	25.4CM (10")	27CM (10.6")	27CM (10.6")
Double Cuff Depth	14CM (5.5")	14CM (5.5")	14CM (5.5")	14CM (5.5")	14CM (5.5")	14CM (5.5")	14CM (5.5")
Single Cuff Length	24.2CM (9.5")	24.2CM (9.5")	25.4CM (10")	25.4CM (10")	25.4CM (10")	27CM (10.6")	27CM (10.6")
Single Cuff Depth	7CM (2.8")	7CM (2.8")	7CM (2.8")	7CM (2.8")	7CM (2.8")	7CM (2.8")	7CM (2.8")
Sleeve Length from Crown (Regular)	62.3CM (24.5")	62.6CM (24.6")	62.9CM (24.8")	63.2CM (24.9")	63.7CM (25.1")	64.2CM (25.3")	64.7CM (25.5")
Sleeve Length from Crown (Long)	67.3CM (26.5")	67.6CM (26.6")	67.9CM (26.7")	68.2CM (26.9")	68.7CM (27")	69.2CM (27.2")	69.7CM (27.4")

Contact Us

Our Customer Care Number is 02879 395005. The lines are open from Monday to Saturday 9.00am to 5.00pm and Sunday 11.00am to 6.00pm.

We welcome comments on any aspect of our service and would be pleased to hear your views. If you have any questions on our products or your order, please email: ebay@savile-row.co.uk.

Payment

We only accept payment via PayPal. Your order will be processed and despatched as soon as full payment is received.

FAQ

Where do you ship to?
Please check the Shipping tab above for details of UK & International Shipping destinations and charges.

How long does delivery take?
Please allow 2 - 3 working days within UK and 10 working days for international deliveries, subject to payment card authorisation and stock availability. We do our best to despatch same day. 98% of our customers' orders do arrive within this time frame. However some countries could experience a slight delay depending on their customs regulations and local postal services.

If I buy multiple items will I have to pay postage for each individual item?
No - if you make more than one purchase all the items will be consolidated into one checkout so you only pay once for postage.

What happens if I'm out when the courier tries to deliver?
UK couriers are required to leave a card for attempted delivery. The card will provide contact details and instructions for you to follow.

Do you offer refunds?
Yes we do, please see our Returns section for details including our No Quibble Guarantee.

How do I return an item?
Please see our Returns section for full details.

How do I pay?
We currently accept payments via PayPal. This is the quickest and easiest way to pay for your online transactions. This also ensures that your transaction is absolutely secure. For more information on PayPal, please contact PayPal's customer support on 0870 730 7191 or log in to your PayPal account and go to the 'Help' section.

Will I receive confirmation of my order?
Yes, you will receive a confirmation email giving details of your order. Please keep this information safe for your own reference.

What happens if I receive a damaged item?
Savile Row Company operates a 'No Quibble Guarantee'. If for any reason you are not totally happy with your purchase, return it to us using our free post service within 90 days. We promise to exchange the item, or return your money in full without quibble. We even accept a washed shirt if you need to send it back! This guarantee is in addition to your statutory rights. Our Customer Care Number is 02879 395005. The lines are open from Monday to Saturday 9.00am to 5.00pm and Sunday 11.00am to 6.00pm .

What should I do if I receive the wrong item?
We are sorry you have received the incorrect order. Please contact one of our friendly customer services advisors on 02879 395005. We promise to exchange the item (depending on stock availability), or return your money in full without quibble with our sincerest apologies.

What happens if an item I've ordered is out of stock?
If an item is out of stock we endeavour to make contact offering a suitable alternative. If contact cannot be made, the out of stock item will be detailed on your despatch documentation. If there is a further delay to your order we will send a letter to the billing address detailing the date that the out of stock items will be due in. Where orders contain some items that are in stock and others that are not in stock we may part ship the order with the items that are available. The out of stock items will be shipped at no extra cost to you when they are available.

How long will it take to receive my exchange/refund?
Upon the receipt of your return it normally takes up to 5 working days. If you have any concerns regarding this, please contact our customer services team on 02879 395005.

Do your trousers and chino's come hemmed?
For all orders through our eBay store our suit trousers come unhemmed or with finished leg length. 30" = S, 32" = R, 34" = L or U = Unhemmed. Chino's have a leg length of 30" = S, 32" = R or 34" = L.

If commit to buy an item does this guarantee I will receive my order?
If you commit to buy an item you must complete the purchase within 24 hours to guarantee your order. When you commit to buy an item the stock is not allocated, this is only done when payment has been completed.