Your purchases are guaranteed with us. If your item has not arrived within 14 working days (UK purchasers) of dispatch we will either send you a replacement or refund your purchase. European Buyers - we will re-send or replace if not received after 21 days of dispatch (except Italy which is 28 days). International Buyers: we will re-send or replace if not received after 6 weeks of dispatch. We cannot do anything before these timescales as the Royal Mail will not concede that the item is lost until then and we cannot make a claim against them until then. The above is conditional on the buyer supplying a correct delivery address.
If you have not received your item and 14 working days have not passed since dispatch, please be patient and wait for the time to elapse. If 14 working days have passed and still no delivery please contact us via the eBay messaging system. If the item you have ordered is larger than a standard letterbox we would advise you check with your local sorting office (and neighbours) even if you have not received a card from your postman.
We will not knowingly dispatch a damaged item, but cases and contents can occasionally receive damage in transit. If this happens please contact us and we will arrange for the item to be returned and a replacement sent out to you (or a refund).
Our Returns address is:
Returns DEPT
5/6 Carterton Industrial Estate
Black Bourton Road
Carterton
Oxfordshire
OX18 3EZ
Please include the despatch note, and the following:
- Your ebay item number.
- Delivery address and postcode.
- Reason for return.
- What you would like in return.
- The Order reference number