How to Eat an Elephant: A Slice-By-Slice Guide to Total Quality Management - Third Edition (Paperback)

Authors: Gilbert, John
EAN: 9781903500118
SKU: ST1903500117
Binding: Paperback
Label: Liverpool Academic Press
Height: 14 mm
Width: 138 mm
Length: 224 mm
Weight: 259 grams
Language: English
Manufacturer: Liverpool Academic Press
Publisher: Cambridge Media Group
MPN: 1, black & white ill

Product Description

The enormous challenge of implementing Total Quality Management -- the continuous improvement of all aspects of an organisation -- has been likened in scale to the task of eating an elephant. It cannot be done with one bite, but requires the elephant to be divided into digestible slices. So too with Total Quality Management: implementing improvement in any organisation requires a step-by-step (or slice-by-slice) approach. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction and maintenance of Total Quality Management and a Total Quality Culture in any organisation.

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