Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Ordered goods are very carefully prepared and packaged, using suitable materials which protect them against impact and provide adequate thermal insulation. In case of breakage or mishandling of products you should not accept the delivery and contact us immediately. Please return the package to us. All our packages are shipped by serious and professional couriers that cannot leave unguarded items in front of the door due to their rules. We suggest you to specify an address where the courier can surely find somebody who can sign for the delivery of the merchandise. UNDELIVERED ITEMS (ABSENT BUYER or PARCEL REFUSED) BUYER’S RESPONSABILITIES If the courier will not find you at home, the item will be in awaiting delivery for around 10 days. In that case the courier will contact you and you could call them to fix another delivery too. You can check about the status of your package with your tracking number on the courier's website. Please ALWAYS pay attention to the your shipment status, in order to be updated and contact us if there is any problem. After the awaiting period, if the courier is still unable to deliver because they did not reach you OR the parcel has been refused by the receiver, the item will be returned to us. In this case awaiting delivery and customs fees for the item returned will be your responsibility. We will inform you by email on eBay about the amount to be paid as an individual transaction through PayPal. Once the parcel has returned to the seller, if you would like us to send you the item a second time, you will be charged again of all shipping costs indicated in the listings including the custom fees. In this case, as a courtesy for our buyers, we will be willing to deduct from the shipping costs + customs fees the VAT amount. Once the parcel has returned to the seller, the transaction will be cancelled. We will send you cancellation request through eBay you need to accept with no consequences for your account. A refund for the price of the item will be given to you through PayPal (cost of the item excluding shipping costs and custom fees for initial shipping and return) once the item will returned to us. |