We sensibly operate a without quibble returns, exchange and refund policy.
Exchanges or refunds on returned goods are only accepted if they are carefully repacked in original packaging and are still in a new condition, with tags; not odorous, creased or worn.
All exchanges must include postage unless there is a proven fault in manufacture, in which case postage to us will be refunded and replacement item sent free of carriage charges. All goods are inspected prior to dispatch to mitigate such a situation.
For reasons of hygiene we do not accept the return of items of an intimate nature unless they show signs of a fault in manufacture as described above. All lingerie style garments and restraint items naturally fall within this description, these are non refundable and non exchangeable as are specific items listed as “non-returnable” in description.
All cancellations must be within 14 calendar / 10 working days of receipt of order all items must be returned to us within 28 calendar / 20 working days. We refuse to accept any returns beyond this timeframe.
Please refer to Delivery and Returns at top of page for full details.
