Payment
Paypal or Tranfer Bank payment available (Contact US).
Packaging and Shipping
We ship item to Worldwide, for International buyers we use only fast and full tracked shipping courier (EMS , DHL or Fedex) . Organize packaging and shipping usually takes around three working days .
Delivery Time
European Countries, 5-10 business days
France / Italy / Spain, 7-15 Business dayes
Usa / Canada / Australia / New Zealand, 5-10 business days
Asia, 5-8 business days
Africa, 10-15 business days
Central and South America, 10-25 business days
Russian, 5-15 business days
Delivery time not include custom check time. If checked it will be delayed. Some countries check often, such as Italy, Portugal, Argentina, Brasil, usually big package.
Warranty
24 months limited Warranty for defective items. Defective items must be reported and returned within the warranty period.
We' ll refund your full winning bid amount, upon receipt of the item in its original factory conditions (This includes ALL packaging(carton, plastic bag, inserts, manuals etc.). All returned items must be in original packaging and you must provide us with shipping tracking number. In some cases, in refund we will reduce 15% of total price as restocking fee.
Import Duty
Frame shipping is directly from dealer in singapore. Please ask before bid.
Import Diuties,Taxes and charges are not included in the item price. These are for the buyer's responsability. We declare always low value in invoice. However most of the times you don't have to pay anything in taxes and duties. If buyer refuses to receive the items due to Duty or Import Tax reasons, the items will return to us. In this condition, the postage and packaging fee will NOT be refunded.
Feedback
We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us.
We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them! Once you leave positive feedback, our automated process will respond by giving you positive feedback .Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem.