ALMOST ALL
OF THE GOODS WE SELL HAVE BEEN PREVIOUSLY OWNED. WHILST ALL ITEMS ARE TESTED,
IT IS NOT ALWAYS POSSIBLE TO TEST EVERY FUNCTION, AND FAULTS CAN ALSO ARISE IN
STORAGE. PLEASE BEAR THIS IN MIND WHEN LEAVING ‘ITEM AS DESCRIBED’ FEEDBACK. IF
AN ITEM DOES REACH YOU WITH A FAULT, WE WILL ENSURE THAT YOU LOSE NOTHING BUT
TIME.
PLEASE
READ THE DISCLAIMER BEFORE BUYING. BY BUYING, YOU CONFIRM THAT YOU HAVE READ
& FULLY UNDERSTAND AND AGREE WITH OUR TERMS AND CONDITIONS.
PAYMENT:
PayPal is our
preferred method of payment and, for international buyers, the only method we
will accept. For UK buyers we also accept cheques and postal orders, made
payable to ‘Touchdown Associates’ and sent to Accounts Department, Cash
Converters, Unit 22 Castle Road, Kings Norton Business
Centre, Birmingham, B30 3HZ. If you intend to mail a cheque or
Postal Order please either request an invoice from us or reply to the one we
sent. We are not able to
accept payment by bank transfer.
Unless otherwise
directed, please try to send questions through eBay’s ‘contact seller’ link.
Questions will be answered between 9am and 6pm Monday to Saturday.
DISPATCH:
We are happy to ship
certain items overseas but only those weighing less than 2kg and worth less
than £500. All overseas shipping will be via Royal Mail’s International ‘Signed
For’ service. You must ask for a shipping quote before you bid.
Items are usually
dispatched within two working days after cleared payment has been received. For
cheques this rises to 5 working days after receipt, which is effectively 7
days. Items paid by e-cheque will only be posted once PayPal have notified us
that payment has cleared. This process usually takes about 7 days.
FEEDBACK:
Please leave positive feedback when you
receive your item(s) and are happy with the purchase. This lets us know that
your item has arrived safely. When we have received feedback we will then leave
feedback for you.
COLLECTIONS / RETURNS:
Items can be collected from our office address, which is Cash Converters, Unit 22
Castle Road, Kings Norton Business Centre, Birmingham, B30 3HZ. To arrange
collections please e-mail us through eBay. Collections are possible between
10am and 5.30pm Monday to Saturday.
WARRANTY:
Items now come with 6
months warranty unless sold as faulty or for spares/repairs. If an item
described as working is found to be faulty or not as described we will usually
arrange to have the item collected at our expense. For some smaller items we
may ask you to return it to us (address above) using a specific postal service.
If you use a more expensive service than the one specified we will refund you
only to the amount it would have cost using the specified service. If faulty
items cannot be repaired we will issue a full refund.