If you are not entirely happy with your order, please contact us before leaving negative feedback. If you want to return your order for a refund, you can do so within 14 days of receiving it, providing it is sent back unworn, complete with tags and in it's original packaging in a condition fit for resale. All refunds will be minus return postage costs. If you wish to exchange your order you can do so providing you cover the postage costs. When returning items please make sure you get a certificate of posting from the Post Office, as we cannot be held responsible for items lost in the post. Before returning any item please email: ktmx_leisure@hotmail.co.uk