- 20.1 megapixel plus 26x zoom brings detailed subjects close
- Optical SteadyShot image stabilization reduces blur
- Capture your videos in 720p HD Movie mode¹
- 3.0" LCD screen for easy viewing and photo editing
- Creative shooting with Picture and Beauty effects/Item comes with and runs on AA Batteries (4)
FEDEX
Free Ground shipping is included with your purchase to anywhere within the 48 contiguous states
Free shipping is included for all orders with Military address
All duty charges and brokerage fees associated with international orders are the responsibility of the customer
All Free Ground Shipping orders have to guaranteed Delivery Date of 10 business days from when payment is received
New York Sales tax must be charged for all orders shipped within New York State
Fedex Service Levels
- FedEx Ground Domestic
- FedEx 2-Day Air Domestic
Delivery Commitment
FedEx Ground Domestic – 7 to 10 business days
FedEx Air Domestic – 2 to 3 business days
- ZM is not responsible for service transit time
- Transit time excludes weekends and holidays
- Transit time may vary, particularly during peak periods
Tracking Information
Tracking numbers are assigned to FEDEX shipments immediately after the shipment is packaged and a
shipping label has been printed. eBay will send the buyer and e-mail with the tracking number. Tracking
information can also be found in the Purchase History section of My eBay, on the Order Details page and
on the Feedback page.
Your ZM purchase is covered under a 14-day limited warranty against defects from the date of
purchase. In the unlikely event that your product arrived “not as described”, please contact us or call
888-300-1944. After 14 days, the manufacturer warranty is the only warranty in effect, if applicable. Warranty terms and conditions may vary by product or manufacturer.
You have questions regarding your product? We have answers. ZM customers are eligible for complimentary phone support within the first 30-days of ownership. Please contact us or call 888-300-1944 Monday through Friday 10AM to 7PM EST.
FAQs
My product arrived with a missing accessory! How can you resolve this quickly?
ZM has processes in place to ensure that your order arrives complete with all advertised accessories. Please check the retail box and /or shipping box and packing materials thoroughly before contacting ZM to report a missing accessory. If you are unable to locate a missing accessory, please contact us or call 888-300-1944 and we will expedite the missing accessory to you within 1 business day of your request. If we don’t have the accessory in stock, we will offer you a partial refund to compensate you for the missing accessory.
My product arrived “not as described” in the eBay listing? How are you going to resolve this problem?
ZM tests and inspects every item before it is shipped to our customers. We must assume that the product leaving our warehouse is in the condition advertised in the eBay listing. To rule out user or environmental error, we ask that take the following steps before contacting ZM:
- Please reference the “troubleshooting” section of the user manual to ensure that you are using the product correctly.
- If you are unable to resolve the problem, please contact us or call 888-300-1944. ZM customers are eligible for complimentary phone support within the first 14-days of ownership.
- If we are unable to resolve your problem, we will help you initiate warranty service with the product manufacturer, if applicable.
- If manufacturer warranty service is not an option, we will forward return instructions in accordance with ZM’s return policy.
ZM’s 14-day limited warranty gives you time to make sure your purchase is perfect. If for any
reason you are not satisfied, you can return any item, in its original condition, within 30-days from the
date of purchase for a refund or an exchange. It's that simple.
Return Authorization
- All returns must have a Return Merchandise Authorization (RMA) number before they are
returned to ZM. Items returned without authorization will cause a delay in processing
your return.
- Please contact us or call 888-300-1944 to obtain an RMA number
- After the return period has expired, please contact the manufacturer or authorized repair center
to resolve any problems with your product.
Product Condition
- Items must be returned in the same condition as shipped from ZM. Items returned in
damaged or unacceptable condition will be returned to the customer without exchange or
refund. Condition will be assessed at the discretion of ZM.
- A restocking fee may be assessed if your product is returned missing one or more accessories
and/or components.
Shipping
- We must receive the returned item within 10 days of issuing the RMA, or we will cancel the
RMA and refuse the return.
- Include a copy of your invoice or payment receipt in the box including RMA number, customer
name, address, phone number and a brief description of why the item is being returned.
- Print the RMA number on at least one (1) side of the package. Packages without a visible RMA
number will NOT be accepted.
- Customer is responsible for shipping and handling charges incurred during item return. Use the
most convenient means of shipping.
Exchanges
- For products returned in accordance with this return policy, a replacement item will be shipped
out within 2 business days from the date we receive the return. If the returned product is not in
stock, you have the following options:
- You can wait until product becomes available
- You can replace with another product of similar or equal value
- You can replace with another product of greater value for an additional cost
Refunds
- For products returned in accordance with this return policy, ZM will process a refund
within 1 business day from the date we receive the return.
- Refunds will be credited to the payment method used for the original purchase.
Terms & Conditions
- ZM recommends that you keep ALL packing material for a minimum of 30-days in the
event that your product is returned.
- ZM scans and logs the serial numbers of all outbound products. Any returned product
will have the serial number matched against that of the original item shipped to the customer.
Fraudulent claims will immediately be reported to the appropriate authorities.
FAQs
My product arrived “not as described” in the eBay listing! Why should I have to pay the return shipping charges?
ZM tests and inspects every item before it is shipped to our customers. We must assume that the product leaving our warehouse is in the condition advertised in the eBay listing. Our return policy is clearly posted on the eBay listing so you can make an informed decision before purchasing a product from our company.
Since 2002, we have found that over 80% of returns are due to user or environmental error. We do not believe that ZM should be responsible for return shipping charges for product returned due to user or environmental error.
If we are unable to come to an agreement, ZM will issue a UPS Call-Tag to have the disputed item returned at our expense. If the product is received defective, we will either replace the item at our expense or refund your payment in full. If the item is received functional, we will refund your payment minus the return shipping charges.
I decided I no longer want the product I ordered from you! Who pays the return shipping charges?
ZM does NOT pay return shipping charges for product returned due to buyer remorse. We will process a refund minus the original shipping charges when the item has been received and evaluated by ZM.
I ordered this product accidentally! Who pays the return shipping charges?
ZM does NOT pay for return shipping charges if you accidentally ordered the wrong product. We will process a refund minus the original shipping charges when the item has been received and evaluated by ZM.
My family member purchased this item without my authorization! Who pays the return shipping charges?
ZM does NOT pay for return shipping charges if a family member or someone in your home or business made an unauthorized purchase. We will process a refund minus the original shipping charges when the item has been received and evaluated by ZM.
