Our aim is to dispatch all items purchased within 24 hours of receipt of payment (except Saturdays and Sundays or Bank holidays). All items will be shipped by Free 48hrs Economy Delivery via Royal Mail, and will generally arrive within 2-5 business days (UK addresses only). If you require faster delivery time, please select 24hrs or Next Day Delivery option. Once goods are dispatched we cannot affect transit times to our customers. Transit commitments are provided by Royal Mail.
For International orders we do recommend the International Signed For Service to ensure a quick and secure delivery of your order. Please allow circa 7-28 business days for international deliveries. Transit time depends on your country of destination, custom delays, and your country postal services.
We only dispatch to the confirmed delivery address provide on PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to as often is impossible for us to update your details after payment has been made. We reserve the right not to ship to unconfirmed addresses for multiple bids using PayPal. Payment will be refunded via PayPal and orders will be cancelled from eBay.
If no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to organise redelivery of your order.
For your security and ours, we require all eBay purchases to be paid for via PayPal. We do not accept cash, cheque, postal orders, bank transfers or any other payment methods. All payments are to be made within 3 days of agreed purchase otherwise your order/s will be cancelled and unpaid case will be open.
PayPal is an instant payment method ensuring rapid dispatch of your items. You don't have to have a Paypal account. Just click pay now and select the PayPal option. You can either log in or just pay using a credit or debit card if you don't have an account.
If you would like to cancel an order please contact us via eBay. If the item has not been dispatched we will refund and cancel the order.
We offer a no quibble 14 day money back guarantee for all goods shipped correctly that are not required. If the item is not required, please send the item back for a full refund in its original condition, unused with its original packaging. The buyer will be responsible for all return postage costs for the return.
For items which are faulty on receipt, please notify us within 14 days by e-mail through Ebay only. We will refund the return minimal postage costs for sending the items back to us, usually second class post if the item is confirmed as faulty.
In the unlikely event that a wrong item is received, please return the item to us within 7 days of receipt and we will send the correct item free of charge and all return costs will be covered. Please send using the minimal; postage costs for returning the item, usually second class post.
When returning an item please put a note with the fault or the reason for return and your Ebay ID and telephone number to ensure your return is handled as quickly as possible.
Biz Lady Essentials is an online mail-order retailer offering quality items at prices far cheaper than the high street. We specialise in office and stationery products such as fine writing instruments from brand like Parker, Waterman Sheaffer, Pelikan, and pens for every day - Lamy, Pilot, Stabilo, Zebra, Sharpie brands and many more, niche pens, Filofax personal organisers, journals, leather pen cases & desk accessories.
All our products bought direct from manufacturers and 100% genuine and brand new. Because we buy in bulk and large quantities we can pass the discounts on to our customers.,
Our aim is 100% quality, value and customer satisfaction. Please always contact us in the event of a problem and we'll have your issues resolved as soon as possible.
We have a dedicated customer service team to answer any queries you may have. ALL e-mails will be replied to within 24-48 hours. Our customer service opening hours are between:
Monday - Friday -10am-5pm
Saturday- Closed,
Sunday-Closed
If you have any problems or questions about your order, please contact us before leaving feedback. We are always happy to help and will resolve any issues you have with your order.
