Our items are usually dispatched within 1 working day of the date payment is cleared from the buyer, except in the case of a Pre-Order, when the item is dispatched, on or within 1 working day, of the release date (provided that there is no change to the release date). Where the item listed is a Pre-Order, the release date is clearly stated in the title line, and also with the detail on ebay. In the case of a pre-order, the delivery timescales calculated and shown on ebay, are not precise, and should be ignored. We are not allowed to send out products, until on or after the release date, in the case of a Pre-Order.  

Unfortunately, the UK ‘domestic’ delivery timescales calculated on the ebay listing, do not reflect the actual delivery timescales of our postal provider, the Royal Mail. From our experience, it can take around 5 working days for second class post, and often a lot more than this during busy periods, or if your order is placed on a Friday or a Weekend, or when there are public holidays during the delivery period. We do our best to keep short the element of the dispatch that is under our direct control.

For non UK buyers, the delivery timescales are also affected by the domestic postal provider in your country and also the public holidays that occur in the delivery period in your country as well as in the UK. We do our best to keep short the element of the dispatch that is under our direct control.

If you do want a quicker delivery, because the item is for a gift, or another reason, then we would encourage you to select those options during the check out stage on ebay (e.g. express delivery). These do come at an extra charge, but this would be our best advice, if you don’t want to be delayed by our postal provider, and to avoid disappointment in not receiving the item in time.

If you have any questions regarding our services, please do ask us before you place your order.

Thank you for your understanding.

The Rock Box.