About Us

This item has been donated to The Peace Hospice in Watford and is being sold to raise funds so that the Hospice can continue caring for the terminally ill of South Hertfordshire and support their families. All the money raised in this auction will go directly to benefit our patients.

Contact Us

We will do our best to research the item and answer any questions you might have, but please be aware that our items are held at our Warehouse or in our shops and questions will be answered during office hours only.

 

If you should have any problems with your purchase please be sure to contact us through the eBay messages before leaving feedback and we will do our very best to resolve the matter for you.

Shipping

We dispatch all items within 3 working days of payment (usually much sooner!).

Our items are dispatched either by Royal Mail or by courier (where stated). For all Royal Mail UK deliveries, a tracking number is not supplied unless it is stated that the quote is for a ‘Signed for’ service. If you require a tracking number, please contact us before paying and we will send you a revised invoice accordingly.

For all Overseas deliveries we are only offering a Royal Mail International Signed For Service. We regret that it is a higher cost, but we must do this to ensure that the items reach their destination and we do not lose out on the postage costs in refunding lost items.

Please note that we do our best to keep our postage costs down to a minimum and we do not aim to make a profit from them. We use as much recycled packaging as possible but we do need to buy in some materials and pay for online postal services, for which we must pass the costs on to you.

Collection

If the item is listed for collection only or if you are local and would prefer to collect, our items are held at our Warehouse in Watford (unless otherwise stated). This is open Mon-Fri 8.30 – 4.30 and collection may be arranged by appointment. Please contact us after the sale to arrange a suitable time. We can also arrange dispatch to one of our shops (all in South West Hertfordshire) but there will be a short delay as our driver visits the shops only once a week.

Combined Purchases

We are more than happy to combine postage costs for multiple purchases. Orders will be processed the morning after the auction ends, so please wait for a revised invoice before paying.

Payment

We accept payment by Paypal, or with cash on collection.

Paypal is the preferred method of payment wherever possible.

We do not accept cheques.

Non Payment

Please Note: After 14 days of each auction end, we will open a case against all non-payments.