Customer Service:
We prefer phone calls for technical questions as it is much easier to explain over the phone than by email.
Call 920-734-4469 We respond quickly to emails Monday-Friday during business hours and will do our best to reply on weekends/holidays.
M-F 9:00AM - 6:00PM CST - SAT 9:00AM - 3:00PM CST
These are the hours we'll be available to answer any questions.
We hope it never happens, but if you are not satisfied with any product you order from us; you may return it for a courteous and prompt exchange or refund, excluding any discounts or shipping charges. A 15 % restocking fee may also be applied. Merchandise must be in its original packaging and condition. A 25% restocking fee will apply to orders refused or returned without an authorized RMA number.
We will accept returns up to 14 days from the delivery date.
Click on the badge below to start your return process.
---Return shipping charges must be paid by the customer--- Unless our company or our listing is in error, the customer is responsible for paying return shipping costs.
- FOR RETURNS: A 15% restocking fee, plus the cost of shipping the item to the customer will be charged on items returned.
Example:
$159.99 original purchase price -$23.99 15% restocking fee ___________________________________________ $136.00 -$26.45 original actual shipping cost to our customer ___________________________________________ $109.55 Total Refund Amount
Example:
$159.99 original purchase price -$23.99 15% restocking fee ___________________________________________ $136.00 -$26.45 original actual shipping cost to our customer ___________________________________________ $109.55 Total Credit Amount
New Item being ordered for exchange:
$175.68 Delivered price of new item -$109.55 Credit _____________________________ $66.13 Balance Owed
Customer satisfaction is our number one goal! We are confident that you will enjoy your experience with us, and please let us know how we can serve you better. Thank you.
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