We only accept PayPal as a payment method. This will allow us to process your order in a timely fashion.
Payment is expected within 5 days of auction close. If a problem arrises and you are unable to pay within that time frame, please contact us for payment arrangements.
After winning an item at auction or completing a Buy It Now purchase, please check out following the eBay links as this will update our system with your address and payment details. your order will normally be posted within 24 hours after confirmation and verification of your payment information.
Orders are not usually processed for shipment on weekends and holidays.
Should there be a problem...
If you wish to
return any item for any reason you can simply send it back to us within
14 days.
Please contact us first for return address.
Please ensure you include correspondence
with the goods including the eBay order number, the reason for return
and weather you require a refund or replacement.
Refund will be for the
purchase price, in the original form of payment. Original delivery and
handling charges are non-refundable. Return shipping charges are the
responsibility of the customer.
Please send a confirmation email
via the ‘Contact us’ option and include your details and requirements in
order for us to process your return promptly
don’t forget we’re always happy to help no matter how small the problem...
CONTACT US
We’re really proud of our customer service team. Whether you need to
know when something will be back in stock, or have a problem with an
order you’ve placed, or simply want to clarify whether something is
purply-pink or pinky-purple... we’re happy to help!
If you have any questions at all, please contact us via the eBay contact system or alternatively email us at info@theteddybearplace.com We aim to respond to all messages within 12 hours of receipt.