AudioJamOnline Payment Policy.

Accepted Payment Methods

We accept all payments via PayPal. PayPal allows our customers to pay either using their PayPal account or their Credit or Debit cards. Please note that we will only ship to addresses that have been confirmed by PayPal. Please do not make any special shipping requests or add any notes, as the payment process is automated and your request will not be read. When confirming your payment, we advise you to only click on the submit button only once to avoid duplicating the transaction and causing an unnecessary double charge to your account.

Please do not leave any negative feedback before communicating with us. We make every effort to resolve any issues and to ensure complete satisfaction to each of our customers. Please email us and allow us the opportunity to rectify all outstanding issues.

Free Shipping

We provide free shipping to all 48 continental states. Free shipping does not include Alaska, Hawaii, Puerto Rico, Guam or Canada. We encourage these customers to contact us for more information.

P.O. Boxes or APO/FPO

Unfortunately we currently do not ship to P.O. Boxes or APO/FPO addresses.

International Shipping

Our international customers may use a third-party carrier to handle their shipping. We recommend both Bongo International and eBay Global Shipping Program. Please note that although we are responsible for getting your product from our warehouse to your carrier, any event that follow is the responsibility of the customer (you) and your third-party carrier. You are responsible for hiring the third-party carrier and any transaction or agreement involves the customer (you) and the carrier, and does not include Audio Jam.

International customers are also solely responsible for any and all customs, import duties, brokerage fees, and taxes.

Domestic Shipping

We ship every business day that UPS and USPS are in operation. Any package exceeding one pound (1 lb.) in weight will be shipped via UPS while any package less than one pound (1 lb.) will be shipped via USPS. Any item purchased and paid for by 8:00am EST will typically be shipped on the same business day. Any item purchased and paid for after 8:00am EST will typically be shipped the next business day. Any item purchased and paid for after 8:00am EST Friday and through Sunday will be shipped on the next business day. Please note that we will only ship items to confirmed shipping addresses.

Shipping Procedure and Overview

After making your purchase and the ordering process is completed, please allow sufficient time for you order to be shipped and delivered to you. As noted above, domestic packages that weigh less that one pound (1 lb.) will be shipped via USPS. All domestic packages that exceed one pound (1 lb.) in weight will be shipped via UPS.

Your eBay records will be updated accordingly with your tracking information and other shipping information. If you have not received your tracking or shipping information please call us at 302-526-0999 or email us via eBay.

Audio Jam Online Return Policy

• You may return your item(s) for refund within 30 days of receipt of your shipment.
• You may return your item(s) for replacement within 30 days of receipt of your shipment.
• We do not ship any replacements before we receive and inspect the returned merchandise.
• Please read our policy carefully as we cannot process a return in the unfortunate event that the below conditions are not met.

Audio Jam Online Return Policy Overview

We are an authorized online dealer offering quality products from reputable brands. However, we are aware that customers may not always be satisfied with their purchase. You may return merchandise purchased from AudioJamOnline.com for a refund or a replacement, provided that the procedures and requirements are followed.

• All returns require a return merchandise authorization (RMA) number.
• An RMA number must be issued within 30 calendar days after the date of purchase.
• Merchandise must be in its original condition and packaging.
• Merchandise must contain the original UPC codes.
• Merchandise must contain the original serial numbers.
• UPC codes and serial numbers cannot be altered or tampered with in anyway.
• Packaging must include all peripherals, warranty cards, instruction booklets, paperwork, and any other contents that were included in the original packaging.

Refunds

We do not charge any restocking fee for merchandise that are returned for a refund. Customers are however responsible for return shipping costs and merchandise must be in its original packaging and condition. Used or opened items are not eligible for a refund. Refunds are applied to the payment method used at the time of purchase 5-10 days after we have received your returned merchandise. We will only refund the value of the returned merchandise minus our shipping cost.

Exchanges

If you would like to exchange a purchased item, you may exchange your item for equal value. Please note that only items that have not been opened or used will be considered eligible for an exchange. Customers must include a copy of their professional certified installer receipt and note stating what is wrong with the unit. If you would like to exchange your purchased item for an item of a higher value, you are responsible for paying the difference. If you would like to exchange your purchased item for an item of a lower value, we will refund you the difference. You are responsible for shipping your purchased item back to us. However, we will cover the shipping costs of shipping the new item out to you.

Warranty Returns

For items covered under our warranty, please first call us at 302-526-0999 or email us to receive an RMA number. Upon receiving and inspecting your returned merchandise, we will ship your replacement item out to you. You are responsible for shipping your purchased item back to us. However, we will cover the shipping costs of shipping the replacement item out to you.

Defective or D.O.A Merchandise

Merchandise that is discovered to be defective upon receipt will be replaced with the same model. You must contact us within 72 hours from the date of receipt for all defective merchandise claims. You may ship the defective item back to us and we will either fix the item or ship you a replacement. You must allow us 48 hours (not including weekends), to inspect and fix the defective item(s).

Damaged Merchandise

If you receive a damaged product you must contact us within 24 hours. You must also contact UPS to verify that the product was damaged. Upon verification we will issue you a replacement. We will cover the return shipping cost as well as the cost of shipping the replacement item to you.

Incorrect Merchandise

If for some reason the item that you receive does not match the item that was purchased, please contact us immediately. This would be a blatant mistake on our part and we will cover the return shipping cost. Upon receiving and inspecting your returned merchandise, we will ship out the correct item to you.

Return Shipping Costs

The cost to shipping merchandise back to us is not reimbursable. You are responsible for all return shipping costs, however there are a few exceptions:

1. If you received a defective item, we will replace the item. We will cover the shipping cost of returning the defective merchandise to us. We will also cover the cost of shipping the replacement product to you.
2. If you received a damaged package you must contact us within 24 hours. You must also contact UPS to verify that the package was damaged. Upon verification we will issue you a replacement. We will cover both your return shipping cost and the cost of shipping the replacement product out to you.
3. If you received an incorrect item that does not match the item that was purchased. We will cover the shipping cost of returning the incorrect item to us. We will also cover the cost of shipping the replacement product to you.

Return Exceptions

Our return policy is rather lenient mainly for the benefit of our customers. The following items however, are not eligible for returns:

• Any product not purchased from AudioJamOnline.com.
• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Any product from which the UPC code has been removed from its packaging.
• Any product that exhibits physical damage or abuse.
• Any car audio equipment that has been installed or where the wires have been cut.

Please note that products that are not eligible for return for any of the above reason(s) will be sent back to you at your cost and expense.

eBay Refund Policy

Please be sure to fully close any open cases in the eBay Resolution Center. We ask that you leave a positive feedback when your refund has been completely issued to you.

How Do I Return an Item?

Step 1: Contact Us

Please email us or contact us via phone at 302-526-0999 (Monday-Friday, 9:00AM-5:00PM Eastern Time) to receive an RMA number. Please have your order number ready when contacting us.

Step 2: Carefully Pack Your Item

Please safely package the merchandise in its original packaging with all its original contents.

Step 3: Locate the Nearest Shipping Outlet

You may contact the following carriers:

• UPS: (800) 742-587 or http://www.ups.com
• USPS (Post Office): (800) 275-8777 or http://www.usps.com

Step 4: Ship the Item Back To Us

Please cover or remove any old shipping labels and tracking numbers and ship your return merchandise to the address provided when you obtain your RMA number. Please note that we cannot be held responsible for any return that gets lost or damaged on its way back.

Step 5: Comply to eBay Refund Policy

Please be sure to fully close any open cases in the eBay Resolution Center. We ask that you leave a positive feedback when your refund has been completely issued to you.

Remember, returned merchandise that is lost or damaged during transit is solely the shipper's (your) responsibility. We urge you to save the tracking information and properly insure all merchandise being returned to Audio Jam.

We offer one (1) year full warranty on all NEW items we sell, unless specified otherwise in listing details.

Warranty is void if:

• Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number.
• Any product that exhibits physical damage or abuse. For example: Burned voice-coil in speakers or subwoofers is physical damage and is not covered by the warranty.

Customer Service Reps Available!

AudioJamOnline is proud to be nationally recognized for our commitment to customer satisfaction and our certified industry sales specialists will help you find what you need to get the best performance from your gear. We are available to assist you Monday – Friday, 9am – 5pm EST by calling us at 1-302-526-0999 or by sending us a message.

Please email us and allow us the opportunity to bring any and all outstanding issues to a satisfactorily resolution and conclusion.