New Canon 24-105mm f/4L IS USM Lens 1-Year Canon US Warranty with Pouch and HoodClick on Thumbnail to EnlargeAbout UsDeals All Year is headquartered in Linden, NJ. We are a leading direct-to-consumer e-commerce retailer specializing in digital photo and video cameras accessories, smart TV's, consumer electronics, and much more at highly-discounted prices. Our company is small enough to provide that one on one service that we are known for but at the same time large enough to buy volume allowing us to pass discounts onto our valued customers. In keeping this company mindset you can be assured we will be here at Deals All Year for many more decades to serve all your future needs. We work very hard to make sure all our customers are treated as our only customer and that you receive the best service possible. Please take the time to review our great feedback that makes Deals All Year stand out from all the others. PaymentWe accept PayPal payments from anywhere in the world. All PayPal payments are subject to address verification from our end. We reserve the right to cancel your payment if it fails to pass verification and cancel the purchase. All orders are subject to billing address verification. International payments are subject to verification over the course of 24-48 hours.ShippingWe only ship to verified/confirmed addresses, no exceptions. We reserve the right to use the shipping carrier of our choice. We understand that eBay has various shipping options, we will try our best to ship with your prefered method. We will honor what you paid for, speed of the carrier will not change.We cannot ship to APO/FPO addresses unless we are contacted ahead of time and it is authorized. Keep in mind there is a surcharge to ship to these types of addresses. Packages of high value require a signature upon delivery. Please ensure that you are at the ship address to sign for the package. We typically ship between 1-4 business days of receiving cleared payment. Please note that weekends & holidays are not considered 'business days'. This processing time is required for all shipments -- express shipments, as well as standard shipments. Please call us directly to speak with a representative if you need your package to be shipped urgently. The carrier will send the package back to us after 3 unsuccessful attempts to deliver to your address. If this happens you will be charged additional shipping charges due to shipping the package back and forth. We cannot reroute a shipment after it has left our warehouse. Please make sure someone is available to sign for the package upon purchasing. If your package was damaged during transit a claim needs to be filed with the carrier. You must keep the box and all packing material for the carrier to inspect. PLEASE NOTE: An up to date phone number is required. Please make sure your info on eBay/PayPal includes a valid phone number. Domestic Shipping Please read the above general shipping policies and also note: If you are shipping to Alaska, Hawaii, or Puerto Rico, there is a surcharge as these States have higher shipping rates than the underlying states. The surcharge varies on the package weight and size, we will not charge anymore than what is directly quoted from the carrier. International Shipping International Customers are more than welcome! We currently offer shipping to over 120 countries, please contact for shipping info. International buyers are responsible for any and all customs, duties taxes and brokerage fees to be paid to the courier or government. Please contact your local customs office with further inquiries in this issue. Deals All Year assumes no responsibility with respect to any tariffs, duties, or any and all other charges requested or required by destination countries. Every international shipment might be delayed by destination country authorities. If your package is delayed by customs you will have to call your local customs office to find out what is holding it. We have no way of giving you better information when a package is delayed by customs. Customs delays, if occur, are not part of stated delivery times. ________________________ Please keep in mind, we here at Deals All Year have no super powers. Certain delays, such as weather or carrier related issues, we cannot control. Unfortuneately we cannot issue a refund or a discount due to these reasons. However, we will be willing to work with you for any future purchases. Please contact us directly if you have any questions regarding our shipping policy. Phone: 908-290-0243 ReturnsYou may return any product purchased through Deals All Year within fourteen (14) days of purchase for an exchange or full refund less the cost of shipping (unless sold as is). Any item returned missing items or in used/damaged condition will be rejected for refund. If you received the wrong product, product found to be damaged upon arrival, or defective you must contact us within 48 hours of delivery. Products being returned for a full refund must be in same condition sent. All returns, exchanges, and warranty claims must accompany our RMA # which we will provide the customer. Please note if your product came with any warranty cards, those cards cannot be filled out upon return, your product may be denied. Return Address: Contact UsQuestions, Package Customization, Product Information, Shipping Inquiries, Warranty Information, etc --Give us a Call: US Customers: 866-343-0696 International Customers: 908-290-0243 or Send us a Message Directly via eBay Store Hours: Monday - Friday 10am-6pm Eastern Time . FAQQ: How are you able to offer such great prices? A: Deals All Year Inc - the name says it all! Q: Who should I contact if I am having a problem with an order? A: Please do not hesitate and call our customer support department at 866-343-0696 (International Customers: 908-290-0243). If this is during closed business hours, you may leave a voicemail or send us a message on eBay for us to contact you in order to resolve any problem(s) you might be experiencing. We are here for you! Q: I received a tracking number and when I attempt to track it on the respective courier's website it states that it is invalid, what should I do? A: Rest assured, this is a valid tracking number for the order you placed. In our on going efforts to satisfy customers tracking numbers are sent to you almost as immediately as we receive them. It could be that it is too early to check on your tracking information. Please allow up to 24 hours for the courier to update their databases. Most couriers update their tracking info the following morning after a package has been sent from our facility. Q: Are the products you sell Brand New USA Items? A: Yes, no worries here each item we carry is advertised as Brand New merchandise, in the case where an item is a refurbished item it will be advertised as such. It's just like purchasing from your local retailer. Q: How can I reach you by telephone? A: We would be glad to hear from you. Please call during business hours Toll Free: 1-866-343-0696 (International Customers: 908-290-0243). |