All holidays times will be shown 1 week before closing dates
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Payment Methods - We accept all major credit and debit cards. All online payments are taken through our Sagepay - or PayPal payment service, both are widely used and offer buyer protection on all transactions.
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Shipping Details:
Please see individual product for postage prices
If your delivery address falls within the shipping exclusion zones, you will either be shown a charge for the delivery on your order, or we may contact you and request additional payment for postage should you have completed the checkout. If you do not wish to proceed with the order, please contact us by email within 5 hours of placing your order.
Delivery & Dispatch Promise
We will make every effort to deliver your order within 3 to 5 working days.
We guarantee to dispatch your order if received before 3.00 pm the same day
Next Day Service
This service only applies to orders placed and paid in full before 2.30 pm and do not fall into the additional postage zone table.
The service does not include weekends or Bank Holidays. All next day orders placed on Friday before 2.30 pm will arrive on Monday and not over the weekend. Next day deliveries excludes weekends.
Damages & Loss:
All damaged goods and losses must be reported by email with 48 hours. After this period has lapsed, we will not accept responsibility for damaged goods. Please check your order. This will then be avoided.
Failure to do this will invalidate any claims made.
Returns
Returning an item you have purchased by mistake or still under warranty:
We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision on your purchase. However, should you require to return any product, we will allow you to do so within 14 days of the day after receipt. If you do this, please enclose a copy of your invoice with the goods. You will have to arrange the return of the goods yourself and track them using a reputable carrier. We ask that you do everything possible to ensure the goods are returned to us in good condition and if possible with their original packaging. We will refund the total cost of the goods, minus a restocking charge when we receive the goods back in a resalable condition. We reserve the right to charge a restocking charge.
Returning an item that is faulty:
If we have supplied an item that is faulty or goes faulty in the first 7 days of receipt we will arrange the uplift of the goods (Please put a copy your invoice with the goods.). Should we ( and sometimes the manufacturer ) upon receipt of said items be satisfied as to the alleged defects we will either replace the goods or arrange a refund of the full value of the goods and any carriage costs incurred.
Returning an item that we have supplied incorrectly:
If we send you the wrong item, please email us, all good recieved in error will be collected and replaced at our cost.
None returnable goods:
We will not accept returns of none stock goods, Consumables, Gasses, Oils, Lubricants, Perishables, or specially ordered items. This is simply because most of our suppliers will not accept these items back. When possible, with agreement from our suppliers to accept such returned goods, a handling charge at their discretion will apply (To be advised). Vehicles sold on my shop are for personal sale, and we do not accept returns. Any vehicle sold is purchased sold as seen.
Warranty:
We offer a return to base policy only. Being a distributor for many products, in certain cases (depending on product manufacturer) some will allow a collection process at no cost to you. This is subject to the warranty claim being accepted.
If you receive faulty goods please email us with your invoice number and some information regarding the fault. We will process your claim, and if the goods are found to be faulty, a replacement will be supplied free of charge. Should however the returned item be damaged or abused, no replacement or credit will be given. Return charge of your goods will apply. It is the responsibility of the customers to return goods to our choice of destination within UK mainland should they be damaged on arrival and not reported within 48 hours of receipt or under warranty or no longer required.
General Goods Information:
All original manufacturers numbers used in our products listed on eBay are for reference only and in some cases are not intended to be sold as original equipment parts. We offer a fair trade policy on our carriage and returns. Please contact us if you feel you need to discuss any matters relating to the above. We are here to help.
A1 Plant Sales Limited,
Unit 2 Stephenson Street,
Newport,
South Wales
NP19 4XH
Tel: 01633 676800
E-MAILS: Please send your Emails through your eBay messages to ensure a prompt reply
SHOP OPENING TIMES:
Monday: Telephone lines are closed.
Monday: Orders Received are processed all day.
Tuesday to Thursday: Telephone lines 2.30 am to 4pm. 01633 676800
Tuesday to Thursday: Orders and emails Received are processed all day.
Friday: Telephone lines 10am to 12pm.
Friday: Orders Received are processed all day.
Saterday/Sunday: CLOSED
Email questions may be answered 24 hours 7 day a week (weekends are subject to available staff)
