About Us

Magicsat are specialists in the satellite industry with over 30 years combined experience. We aim to provide top quality products at the most competitive prices available online. Please get in touch to have a chat with us about your specific requirements and ask us what we can do for you.

Magicsat Team

Payment

Please make payment within 5 working days. We cannot guarantee stock if payment is not made within 5 days. All non paying bidders will be reported to ebay.

We accept Paypal, although if you would like to pay via other means please call our payment hotline on 0844 967 0073. We also accept all major UK credit cards, bank transfers, cheques, postal orders, as well as cash on collection.

Delivery

Delivery is free of charge to all UK mainland addresses. Orders are shipped same working day if order is placed and paid for before our 2pm cut-off. All items are posted within one working day after receipt of payment. All items are shipped from our warehouses in Manchester and Leicester.

Items are shipped via 1st Class Standard Delivery if the order value is less than £14.99, otherwise they will be dispatched via Recorded Delivery. Special Delivery option is available for £4.99. This option ensures priority shipping and enables tracking facilities for you to track the shipping status. If you require Special Delivery, please let us know when placing your order.

We allow collections from our warehouse in Leicester, please get in touch for more details.

If you are ordering from outside the UK, please contact us for associated delivery fees. We ship worldwide!

Returns

We hope that you will be 100% satisfied with your purchase from Magicsat. However, we do understand that occasionally you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.

Goods Are Faulty On Arrival
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.

Goods Have Become Faulty During Use
If your goods become faulty after delivery, and within the warranty period, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.

Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 48 hours with details of the damage. This will help us considerably in raising the matter with our appointed courier.  If you wait too long before reporting the damage, we maybe unable to help!

Once the damaged goods have been received back into our warehouse, then we will replace or refund them.

You Have Simply Changed Your Mind (Distance Selling Regulations)
If you have ordered goods from us, but then simply decided that you wish to cancel your order, you are entitled to do so and have any money that you have paid to us refunded.

In order to return an unwanted item, the following criteria must be met:

• You must have contacted us in writing within 7 working days of receipt
• If the product is computer software or an audio/video recording it must be unopened.
• The item must be returned complete with ALL accessories and manuals / guides including free gifts
• The item must be in the original box and packaging

It is your responsibility to return the goods to us in a safe and secure manner and at your cost.

Please contact us first prior to posting anything back so that we can explore alternative options that may appeal to you.

Contact Us

For all enquiries via email please click here to email through ebay messaging. All emails answered within one working day.

Or if you prefer to talk to us direct please call us on 0844 967 0073. Lines are open 9am - 5pm Monday to Friday.