- Removing the front panel will allow the blower assembly and coil assembly to slide-out for easy removal for maintenance and ease of trouble shooting.
- Two drainage spout: easy for installation.
- 3 fan speed design makes system operation comfortable.
- Multiple airflow design: vertical up-flow/vertical down-flow/hohzontal left-flow and horizontal right-flow 4 types of installation available.
- If you have any questions or doubts, please ask them before purchasing our products.
We are capable of shipping our products directly from one of our warehouses to anywhere in the world no matter the quantity, size, or model ordered. If you have specific questions about any of our items for auction or if you would like to enquire about discounts for purchasing in quantities, please call us toll free nation wide to 1-800-978-5628 and we will be glad to assist you.
* Please click on the link below to visit our eBay store, here you will be able to see great prices and a wide selection on our systems. Please let us know if you did not find what you were looking for and we will try our best to help you.
- For Shipping & Tracking Information - Sales Department Phone: 1-800-978-5628
TERMS & CONDITIONS
Payment
To avoid a non paying bidder or buyer notification from eBay, we kindly ask that all payments be received within 3 days of an ending auction. We accept PayPal and all major credit cards. If you would like to pay using your credit card simply click on the "buy it now" button on the top of this page and you will proceed using PayPal. You may also reach us toll free nation wide to process your order over the phone.
Shipping
Products Generally ship within 1 business day and usually arrive between 3-5 business days. All of our units are bubble wrapped, palletized and shipped to your home or business via trucking line. This ensures the safe arrival and handling of your goods. We use various companies; so shipping companies vary based on your location across country or even the world. If you have any questions, about shipping, please contact our Miami shipping coordinator. Your shipment will be insured with the freight company against any loss or damage without additional cost to you. Damage or loss is rare but it can happen during transportation, please make sure you inspect your equipment before you sign for it. Please do not accept any unit with significant dent and damage and write down any damages on the truckers bill of lading.
Note: Your phone number is required to schedule your delivery or the goods will not be shipped.
Local Pick
You are more than welcome to visit and pick up your merchandise at our Miami warehouse. Please note that while we do not charge shipping for local pick ups we do charge a $25 handling and processing fee for all of our units. You will also need to call us locally to 305-594-9164 to check product availability and to schedule a pick during normal business hours.
Technical Support
One of the many things that separate us from the rest is that we have various highly skilled and talented engineers on staff to assist you or your air conditioning installer with technical issues. Are you having a problem with your system or installation? Not a problem. We do everything possible to solve any technical issues our customers may be experiencing. Our engineers can always give our free assistance based on the information provided by you. It is highly recommended that you should seek inspection and sizing information from your installing ac technician before purchasing the equipment.
Warranty
While under warranty, if your product were to become defective and can not be fixed, its quite simple, it gets replaced. For full warranty details, please visit the warranty section at Fedders
Product Manuals & Brochures
Do you need the brochure or manual for any of the products we offer? We offer these brochures and manuals for downloading in an adobe PDF format under the General Data section at Fedders
Track Your Order
Would you like to track your order? Heat and Cool makes it easy and simple to locate your order. Just simply enter this section and enter your tracking code in the appropriate fields.
SHIPPING POLICY
Shipment of the goods are made F.O.B shipping point (the fulfillment center shipping deck). Generally most of our products ship out within one business day and usually arrive in 2 - 7 business days depending upon your location within the continental United States. All products shall be deemed to be delivered and risk of loss relating to shipment shall pass from Heat & Cool (Seller) to Customer (Buyer) at such time as product is loaded onto a transportation carrier vehicle. We will email you your tracking number as soon as your order has been shipped to you. All claims by Buyer for damage, loss or delays in transit shall be made by Buyer against the carrier, and Seller shall have no responsibility or obligations with respect to any such damage, loss or delay.
All products will be packed for shipment in accordance with Seller's standard practices, packing methods and shipping documents. Manner, route and carrier of shipment will at Seller's sole discretion. Buyer is responsible to inspect equipment for damage caused by the carrier and to promptly notify carrier and Seller of any damages found.
Curbside shipping is free within the continental United States and includes free optional lift-gate service. Lift-gate is a delivery service in which a special truck with a power gate on the back will lower your order to the ground for you. Carrier is not obligated to perform such service when suitable vehicles equipped with such devices and operators are not available. Lift-gate services will only be rendered at locations that are safe and accessible to the vehicle.
Acceptance, Cancellation & Return
Product ownership and risk of loss passes from Seller to Buyer at such time as product is loaded onto a transportation carrier vehicle. Damage and loss claims must therefore be made by Buyer directly to the carrier. Each shipment date is approximate, and Seller shall not be responsible for any damages of any kind resulting from any delay in shipment or delivery of any products. Buyer shall carefully inspect all deliveries of products upon receipt and report to Seller promptly any alleged error, shortage, defect or nonconformity of such products. Any non-acceptance or cancellation of any order for products which is not consented to in writing by Seller shall entitle Seller to recover cancellation charges which includes the full price of the products or services as well as all other costs incurred by Seller related to sale of such products. With Seller's written consent, Return Merchandise Authorization (RMA), Buyer may return certain products to Seller according to the Seller Return Policy.
365-DAY RETURN POLICY
Heat & Cool offers the ultimate, unprecedented 365-day return policy. We offer support before, during and after the sale to ensure you make the best buying decision. But, if for any reason, you must make a return, we provide you with the opportunity, so buy with confidence.
You may receive a total refund of any monies for products purchased, if you cancel the sale before the merchandise has begun processing and shipping. Most orders process and/or ship same day.
Up to 365 days from the date of purchase, items (including instructions, service manual, etc.) unopened in brand new condition can be returned for a fee of $2.50 per/lb. shipping weight.
Up to 365 days from the date of purchase, items opened but not installed nor used but in brand new condition can be returned for a fee of $2.50 per/lb. shipping weight. A 15% restocking fee will also be incurred.
Up to 30 days from the date of purchase, items opened that have been installed and are in used condition can be returned for a fee of $2.50 per/lb. shipping weight. A 30% restocking fee will also be incurred.
Non-Returnable Items: Filters, spare parts, replacement parts, depletable items, and products sold on clearance do not qualify for return. All sales for these items are FINAL.
We gladly accept returns for all other products according to the terms described below.
A Return Merchandise Authorization (RMA) from Heat & Cool is required for all returns.
Shipping weight is per the original shipping Bill of Lading (BOL) including the original shipping box, minus the weight of the shipping pallet.
Defective merchandise must be handled through the manufacturer’s warranty.
Customers must refuse delivery of items damaged upon delivery.
All items must be returned in the original factory box with original factory components.
We carefully inspect all returned merchandise upon receipt. Refunds are granted based on the condition of the returned items.
All rebates and promotions are voided for returned items. You must return any free gifts with purchase or they will be deducted from the refund amount.
Any deliveries refused for any reason other than shipping damage will be handled the same as a merchandise return.
Incorrect products shipped due to our error will be rectified by us. We will gladly schedule a pick up and replace the product. We will pay all related shipping charges to and from your location.
Your return will be processed within one week. The approved refund amount will be credited to your original form of payment or a check will be mailed to your address on file.
Other conditions may apply. We reserve the right to change the return policy at any time without notice.
Please call us at 1-800-978-5628 with any questions.
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