The courier companies impose a surcharge for delivery to the following areas: AB31 - 38, AB40 - 56, IV, KW, PA20 - 38, PA41 - 49 PA60 - 78, PH4 - 44, PH49 - 50, HS, KA27 - 28, ZE, Northern Ireland, Isle of Man, Scilly Isles, Channel Islands and Isle of Wight.

If you require delivery to one of these areas, please contact us for a quotation BEFORE placing an order.

Items despatched via Royal Mail are usually sent 2nd Class and can take 3-5 working days for delivery. If you require a faster service please contact us.

Most of our items are sent by next working day courier (see individual listing page for details).

For couriered items, please ensure that someone is available to sign for your purchase during the working day and respond immediately if you receive a card from the courier. Please provide us with your mobile number in your eBay address, as this can help our couriers in the event of any problems.

Orders paid for by 1pm on weekdays will normally be despatched that day.

Orders placed on bank holidays and weekends will normally be despatched the following working day. If you would like a Saturday delivery, a.m. or p.m. delivery or delivery to a different address, please call us for a quotation prior to ordering.

Call us now

on 0800 8620887 or 01452 260887

if you have any queries or would like to pay for your eBay order by credit or debit card.
We accept all major cards except American Express, or simply pay using the normal eBay checkout procedures.

We abide by distance selling regulations and eBay returns policy requirements.

Please contact us before returning goods by calling us on 0800 8620887 or 01452 260887 or by e-mailing us.

Please outline the nature of the problem or reason for returning the goods. We want you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your order we will refund the value of goods supplied (excluding delivery and return costs) provided that they, together with the original invoice, are returned to us unused & in a perfect and re-saleable condition to the address specified within 14 days of delivery.

Please note that, for hygiene reasons, we cannot accept returns on opened skincare and beauty products. Refunds will be only be provided if goods are damaged or faulty.

We will not be held responsible for any returning goods lost in transit, it is the responsibility of the customer to provide adequate postage insurance to cover the cost of any losses whilst in transit back to us. We will only take responsibility when returned goods have been signed for by us. We will repay the value of goods (excluding delivery costs) within 30 days from receipt of returned goods without any further charges to you except the direct cost of returning the goods.

www.phoenixsuppliesonline.co.uk

If you would like to contact us with an order or an enquiry you can call us on 01452 260887 or 0800 8260887 (Our lines are open from 9am to 5pm daily, including weekends).

Email info@phoenixsuppliesonline.co.uk or message us here in eBay

We aim to respond to messages within two hours.

Why choose us ? - Before we ask you to consider purchasing products from us, we want to give you the added assurance and security that many other eBay sellers don't provide, and that is being able to contact us quickly and easily via telephone or other means as per our contact button.

We are a UK based company and you will always speak to a friendly and helpful person, no answerphones, no voice menus.

If you don't see the product you require or need a different combination of products, please call us and we'll do our very best to help.

We have the old fashioned view that customer service comes first and this is reflected in our incredible feedback, much of it from repeat custom.