We provide our customers with the best shopping experience.
Philadelphia Luthier Tools & Supplies has been selling successfully on eBay since 2009.
Our customers have come to expect:
- Detailed descriptions that include part dimensions
- High quality images
- Quick dispatching of orders
- Very fast response to product questions and inquires sent through eBay's messaging system.
Orders placed before 2pm Monday-Friday(US EST) and 10am Saturday are shipped the same day. Custom products can take 1-2 days to ship.
Your order will be shipped using a USPS approved shipping consolidator. International orders are shipped to the consolidator by United Parcel Service (UPS) where they are sorted and then dispatched to USPS.
Tracking instructions will be provided with your eBay shipping confirmation email. eBay and the USPS website will not provide tracking information.
Unfortunately, tracking isn't provided with standard international shipping except for Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, and Switzerland.
International Buyers – Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to your purchase.
We combine orders to lower shipping costs for our customers. To receive a combined shipping quote, please use eBay's "Add to Cart" button for each item. This will provide a estimated shipping cost based on your orders total weight. In most cases, eBay's shipping charges will be accurate. You can use the "Request total from seller" link if you think the shipping is incorrectly calculated.
International Customers: If you don't see an "Add to Cart" or "Add to Basket" button you will need to use the US site "www.ebay.com" instead of your countries eBay site(ex. - www.ebay.au, www.ebay.ca, www.ebay.it, etc.)
Payment is due within 8 days of purchase. If you wish to cancel the transaction please contact us immediately so we can issue a mutual cancel transaction request. After 8 days an eBay unpaid item dispute will automatically be opened by eBay.
Returns are accepted as long as the item is returned in brand new condition and in its original package. Please take care of the item if there is a possibility of a return. Refunds will not be issued for items that shows signs of damage, ie. scratches, tool marks, attempted modification, etc.
Use eBay's return system to initiate a return. Buyers are responsible for return shipping, unless it is our error. If you believe an error was made by us, please contact us prior to opening a return request. This will allow us to provide you with the best customer service.