What email communication will I receive after placing my order?
Once you have completed your order you will receive
the following communications:
Order
Confirmation email - to confirm that your order has been received.
Payment
Received - to confirm that your payment has been processed by PayPal.
Item dispatched
email - to confirm that your order has been dispatched.
Feedback
email - to remind you to feedback your comments.
How will I know when my order has been dispatched?
You will receive an email from eBay to confirm that
your item has been sent. Our aim is to have all items dispatched within 48
hours.
Can I change the delivery address on my order?
For security reasons, once an order has been placed
we are unable to change the delivery address.
Can I change my order?
No. Please make sure you check your order carefully
before submitting as these details cannot be changed once you have clicked
'Place Order'.
Always double check your order confirmation to make
sure all the details are correct.
If you would like to cancel your order please
contact us and we will endeavor to have the order removed from our system as a
matter of urgency. Please note that this may not always be possible due to
processing times and our commitment to a speedy dispatch from our warehouse.
If I purchase more than one item, can I combine my order to save on postage?
Add all the items you wish to purchase into your
basket before making payment, once all the items are in the basket all them
discounts will be applied by eBay for the payment is made.
PayPal
and Postal Orders (payable to Universal Clothing) are the method of payments
that we accept. All items must be paid for prior to dispatch. We are unable to
take an order and hold it pending payment.
When will payment be taken for my order?
Payment
will be taken when you place your order. Your item will usually be dispatched
within 48 hours.
We
deliver to any address in the UK mainland, as well as Worldwide. If for any
reason your country does not appear in the postage and payment tab, then please
message us through eBay messaging service to obtain a quote for the P&P to
your country.
Delivery
rates and delivery times may vary by country.
Are there any UK or international addresses where delivery might take longer?
Yes,
there are certain locations in the UK including, the Highlands, the Channel
Islands. Remote areas both in the UK and internationally may take longer to
deliver your order.
How will I know when my order has been sent?
As soon
as your order is dispatched from our Warehouse you will be sent an email to
confirm that it's on its way. Your item will usually be dispatched within 48
hours.
Once my order has been dispatched when will I receive it?
The
estimated delivery time for UK orders is 5-7 working days for deliveries within
the UK or 7-10 working days for deliveries overseas. Deliveries are made Monday
to Friday 8am to 6pm excluding public holidays.
Please
note: Whilst we make every effort to deliver goods in the time specified, we
cannot guarantee delivery in that time period or accept liability for
deliveries made outside of this time-scale. We cannot accept liability for out
of pocket expenses or other costs incurred due to failed or delayed deliveries.
Please
note we have to allow 10 working days for delivery inside the UK and 21 working
days for deliveries outside of the UK to have passed before we're able to
investigate the item as 'Lost In Post'.
What do I do if I have not received my order?
Should
your order not arrive within the estimated time (please see 'Once my order has
been dispatched when will I receive it?') please contact us so that we can
class the item as 'Lost In Post' and investigate with the delivery company.
Please
remember that we cannot investigate any missing orders until 10 working days
have passed for UK deliveries and 21 working days for overseas deliveries.
We ask
that you ensure you report any items not received within 40 days of dispatched
as after this time we may not be able to replace or refund your item.
What happens if I am not at home to accept my delivery?
In the
event that you have ordered a product which will not fit through your
letterbox, and you are not in to take delivery, then the postal service will
follow their usual procedure. For UK orders this usually means a card is left
to notify you of an attempted delivery and the item will be held at your local
sorting office.
For
International orders please refer to your local postal company for their
standard procedure in case this differs to the UK.
The product has arrived faulty/damaged, what should I do?
We apologize for the inconvenience if we have delivered a faulty or damaged item.
If the product you have ordered has arrived faulty or damaged, please contact
us through eBay messaging service and instructions will be provided. Our
recommended returns service is Royal Mail 2nd Class
Tracked.
Your
PayPal account will be refunded in full plus return postage costs incurred upon
arrival back to us.
I have been delivered the wrong product, what should I do?
We apologize for the inconvenience if we have delivered the wrong item, please
contact us through eBay messaging service and instructions will be
provided. Our recommended returns service is Royal Mail 2nd Class
Tracked.
Your
PayPal account will be refunded in full plus return postage costs incurred upon
arrival back to us.
Severe Weather
Should
there be any severe weather conditions, each day will be assessed as it comes
and you will be emailed advising of what actions have been put in place and
when you should expect to receive your order. Please be assured that in these
circumstances, Universal Fashion will do everything possible to fulfill your
order within the limitations that the weather brings.
Am I able to change the delivery address?
At the
moment we are unable to deliver to an alternative address.
Do you deliver on Bank Holidays?
Bank
Holidays are not classed as working days so we don't include these in our
estimated delivery times. In this instance you should expect delivery on the
next working day.
When you ship overseas do you combine postage charges/send items together?
All items
paid for before 9.00am will be combined and dispatched the same working day.
We want
you to be happy with your purchase. However, if it is not suitable for any
reason, we are happy to refund your purchase providing it is:
Returned
within 30 days of receiving your order, It is in original undamaged packaging
with all tags intact, the product is in the same condition as how you received
it. You have a statutory duty to take reasonable care of our goods whilst they
are in your possession and during transit. We cannot accept liability for goods
that get lost or damaged when they are returned, and request that you return
the items using a Track and Trace service to avoid disappointment. If the item
you receive is faulty, damaged or the wrong item has been sent, please follow
our returns instructions and we shall refund you in full including return
postage. Our recommended returns service is Royal Mail 2nd Class Tracked.
With the
exception of faulty or damaged goods, if you return your purchase after 30 days
of receiving your order, we reserve the right to not offer you a refund. We
will instead return your original purchase to you and prior to sending it out,
you will be charged the delivery fee that is applicable to the postage for the
item(s).
In the
unlikely event of an item being received damaged or faulty you have 28 days
from date of dispatch to report this to us for Return.
How do I return an item?
We want
to ensure you are totally satisfied when shopping with us so, if you change
your mind for any reason, you are able to report an unopened item to us for
Return within 30 days of it being despatched to you.
In the
unlikely event of an item being received damaged or faulty you have 28 days
from date of despatch to report this to us for Return.
To
arrange a return please contact us and we will be more than happy to arrange
this for you. All you need to tell us is which item you wish to return and the
reason why. We will then issue you with the Returns address.
You will
need to package the item securely and include a note with your user id for identification.
When will I receive my refund/replacement?
We will
process your refund/replacement within 3 working days from the day the item(s)
received back into our warehouse.