We realize that it is difficult to purchase a wedding dress over the internet, and we really want you to be satisfied with your purchase. Please contact us with any questions.
1. All the dresses can be made as 90%-95% similar as the photo, but if you request 100% same as the photo, I am sorry we cannot meet your requirements.
2. We usually advice buyer can contact our staffs before return the dress. Because there may be time when we can help you avoid unnecessary costs of sending your item back.
3. The return or exchange of the product in custom-made is not accepted if there is no any quality issue.
4. We will be responsible if there is wrong measurement or quality issue because of our careless work. Please contact us once find such issues when you receive the dress in 3 days.
5. If the dress is the size you ordered but does not fit, you may go to a local tailor to have the dress resized, and it’s at your own cost.
6. You may use our modification service to resize your dress, please contact us and we can fix it for you free within 3 days, but you need afford the shipping fee. |