Contact Information
Please provide a valid telephone number when ordering so if needed, we can contact you regarding your order and delivery.
Addresses
Please double check your delivery address before ordering, as we will not accept any responsibility for incorrect addresses/postcodes that are provided at the point of ordering. Your order will be shipped with the exact address shown at checkout.
Missed Deliveries
Please respond to any calling cards that are left by our couriers. If an item is not called for, and returned to us, you are responsible for the original shipping costs, and a redelivery charge will apply.
We often charge less for postage and shipping than what it actually costs us. If at any point you are required to pay a redelivery fee/returns charge, we will charge you our cost price - this may not be the same as what is shown on the listing.
Heavier and bigger items are subject to higher delivery charges, please keep this in mind when requesting returns/redeliveries.
Shortages/Incorrect Items
In the unlikely event that we make a human error, and send you the wrong items/incorrect quantity, we will rectify the situation ASAP. However, all shortages/shipping mistakes must be reported to us via the eBay Messaging system within 3 working days from delivery.
Cancellations & Refunds
Should it be necessary for us to cancel an order due to customer error, we will send an order cancellation request via eBay. This request must be accepted by the customer prior to any refund being issued. If the request is not accepted, we reserve the right to deduct a 12% administration fee from any refunds issued (to cover eBay fees). Please understand that by placing your order, we have already been charged eBay fees and by accepting the cancellation we can recoup those funds and provide you with a full refund.
Order Alterations
Any charges made after the point of ordering will result in a £5.00 administration charge.