Payment
Our preferred method of payment is PayPal
We also accept postal orders, bank transfers.
Please be patient if your payment is a paypal echeque as these often take up to 10 days to clear.
Payment
must be received within 14 days from when item is brought, after which
time we will begin the ebay unpaid item process within the resolution
centre.
Delivery
Postage for this item is FREE to UK residents only.
International
buyers will find the postage price in the postage and payments section,
if you can not find your country please email us and we will get back
to you with the price asap.
Your item will not be sent out until we receive confirmation of cleared funds.
We do not dispatch at the weekend or on bank holidays
If you have any problems, please get in contact us and we will endeavour to resolve them.
Returning a Non Personalised items
We
are happy to accept returns, IF they are returned within 14 days of
being received and providing the item has not been used or opened and is
in the original condition.
An email MUST be sent before returning
your item, a note must be enclosed with the returned item, stating the
reason for the return and your ebay login name and item number.
Returning Personalised Items
We
are happy to accept returns ONLY IF there is a genuine problem with the
product, eg: faulty, or a mistake within the personalisation.
If there is a mistake please email us explaining the problem and we will advise you how/if to return the item.
IMPORTANT INFORMATION FOR PERSONALISED ITEMS
This is a personalised item so please allow time for the item to be embroidered.
You should receive your item within approx 7-14 days. (but this is NOT guaranteed, it can sometimes take longer / shorter.)
We will notify you by email when item has been shipped.
If there is aproblem with your order, we WILL contact you.
If
the item is for a special occasion please let us know when you need it
by and we will do our best to get it to you by then. (however we can not
guarantee it)