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SHIPPING RETURNS PAYMENT

SunCity Yamaha offers Australia wide free shipping on all orders over $100. There are NO catches, NO fine print, NO surcharges, NO exclusions. Just good old fashioned FREE freight. We ship everywhere in Australia, if Australia Post go there, we ship there!

We use Australia Post E-parcel for most of our shipping and pack and send or Fastways, on occasion, for bulky items.

PROCESS FOR RETURNS AND REFUNDS ON DEFECTIVE OR INCORRECT PRODUCTS

(a) When seeking a return on a product, please contact us

Once contacted we will investigate your issues and advise you whether your product may be returned and, where required, provide you with a Return Authorisation and instructions on how to return your goods, with which you must comply. We will not accept the return of a product without approval from our Customer Service Team. The product must be returned within 30 Calendar Days from the approved date, all returns and any issues involved will be resolved by Sun City Online within 5 business days.

(b) Once an item is returned we will either inspect your goods and investigate any claimed defect or, where we believe it is applicable, provide a remedy in relation to your goods. If we do not believe a remedy is applicable upon inspecting your goods (for example, where we believe the goods have been misused, or there was a failure to use in accordance with manufacturer's instructions, used it in an abnormal way or there has been a failure to take reasonable care), we will reject your claim and return your goods to you. You must cover the cost of return shipping in order to receive goods we have rejected on inspection, and we will provide you with instructions on how to make this payment, if your product is found to be defective or you have mistakenly been sent the wrong product and require a refund, all postage cost will be covered along with the original purchase price will be refunded by Sun City Online

(c) Refunds will be issued using the payment method used for purchase. Store credits will be issued to the account used to purchase the goods.

(d) We will process refunds and replacements within 5 business days of receipt by us of the original product.

Secure Payments are accepted through Paypal

ABOUT OUR COMPANY

Suncity Motorcycles is Townsville's only Authorised Harley-Davidson and Yamaha Dealership. We are a locally owned business and we all ride! This means we understand that when you want your products, you want them fast! We look forward to serving you, and hope you enjoy the Suncity Shopping Experience!