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United 48 States |
First Item
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Additional Items |
Delivery Time
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UPS Ground |
Free Shipping |
Free Shipping |
1-6 business days
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UPS 3 Day Select |
$12.99 |
$6.99 |
3 business days |
UPS 2nd Day Air |
$16.99 |
$8.99 |
2 business days |
UPS Next Day Air Saver |
$29.99 |
$9.99 |
1 business days |
USPS Priority |
$19.99 |
$8.99 |
2-3 business days |
HI, AK, PR, VI, MS, APO, FPO, PO BOX |
First Item
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Additional Items |
Delivery Time
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USPS Priority |
$14.99 |
$7.99 |
3-5 business days |
USPS Express |
$45.99 |
$10.99 |
2-3 business days |
UPS Ground (Exclude PO Box) |
$24.99 |
$8.99 |
4-10 business days |
Canada |
First Item
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Additional Items |
Delivery Time
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UPS Ground (Exclude YT Yukon) |
$24.99 |
$11.99 |
4-7 business days |
UPS & USPS Express |
$65.99 |
$24.99 |
3-5 business days |
USPS Priority |
$49.99 |
$18.99 |
6-10 business days |
International |
First Item
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Additional Items |
Delivery Time
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USPS Priority mail |
contact us |
contact us |
6-10 business days |
USPS Express mail |
contact us |
contact us |
3-5 business days |
UPS Express mail |
contact us |
contact us |
3-5 business days |
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All orders will be ship out within 1-2 business days after payment received, order placed on Saturday, Sunday and National Holidays do not count as processing days, if order placed during these days, your order will be ship on the following Monday or the following business day
Tracking number will be automatically email to the buyer after package shipped out
Combine shipping discount is available please see the shipping chart below or email us for more details
All the domestic shipment will be handle by UPS ground, if you need the package faster please contact us for more details, international buyers must email us for shipping price before place your bid (exclude Canada)
UPS is unable to deliver any packages to PO box addresses, please make sure you provide a physical shipping address, otherwise your order will be delay in process
If package is returned to us due to the buyer provided a wrong or undeliverable address, buyer is responsible for the re-shipping charge
If package lost or damaged in transit please contact our customer service department, we will help you file the claim and ship the replacement |
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional cost will be prior to bidding/buying
All Canada buyers are required by the country law to pay brokerage fee and duty tax, our Canada shipping cost is already included for all extra charge, your check out prices is the final price, absolutely no extra charge |
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Paypal is our preferred payment method, its more easier, faster and secured
If you don't have an paypal account, don't worry we also accept all major credit cards |
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In order to pay by credit card please choose one of the following methods:
• Send Ebay message
• Email to
• Call at 877-809-5525 (toll free)
To process your credit card payment, all following information is require
• Name on the card
• Full billing address
• Phone number
• Credit card numbers
• Expiration date
• Security code (last 2 digits on the back side)
Credit card orders only can be ship to customer's billing address, charge will be declined if the address is not match, please email us at for more details
All payments must be received within 3 days after auction won
Non-pay bidder will get unpaid alert from eBay and account might by suspend by Ebay
Insurance is included and it's absolutely "FREE"
California residents are require to pay CA sales tax
PayPal E-Checks will be held until cleared
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Making a return or exchange is easy with Vluxury. , we want to make it as easy as possible for you to shop with us. That's why we have a one year return policy. Yes, that's right, a one year 365 days return policy for all purchase, Let's face it, if you haven't wear it in a year, you probably don't need it. So send it back and get something you do want!
For any reason, if you are not 100% satisfied with any regular item, return it to us with the Returns Merchandise Authorization (RMA) number in new and unused condition in the original packaging within 365 days of the original purchase date for an exchange or refund of the purchase price. No stocking fee require. But unfortunately, shipping and handling charge is non-refundable
You can request the Returns Merchandise Authorization (RMA) number via email or contact us by phone at 1-877-809-5525 You will be notified by email once your return has been received and processed |
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It's easy to exchange items for the same item in a different size based on stock availability. Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply. For more information, please email us at
If the item that you received is incorrect or defective/damage, please contact us immediately for UPS prepaid return label and Returns Merchandise Authorization (RMA)#, we will ship the correct item or replacement once we received the return package and we will pay for the re-shipping cost
If buyer purchase the wrong item or doesn't like it after received, shipping and handling fee will not be refund and buyer is responsible for return and re-ship shipping cost |
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Your refund will be credited to the original purchaser's paypal account or credit card If your order has been sent to a destination within the CA, all sales taxes will be refunded. Outside the US, customs duties and sales taxes are non-refundable through Vluxury. However, you may be able to recover these by contacting your local customs bureau directly. We recommend that you hire a customs broker if you wish to claim back duties on returned merchandise
Please note card refunds may take up to 3-7 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this |
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• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately
• If you want to return an item(s), you must request an RMA number. Items should be returned within seven days of receiving your RMA number
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible
• Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged
• We prefer that items are returned to us with a delivery confirmation number or tracking number to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is
• We request that you contact us at in relation to such returns
Vluxury
14500 Proctor Ave.
City of industry, CA 91746 USA
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Making a return or exchange is easy with Vluxury, we want to make it as easy as possible for you to shop with us. That's why we have a one year return policy.
Yes, that's right, a one year 365 days return policy for all purchase, Let's face it, if you haven't wear it in a year, you probably don't need it. So send it back and get something you do want! |
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We guarantee all our products are 100% brand new unless stated in the product description.
Items should be returned in new and unused condition in original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.
Please email once your return has been sent out so we can keep looking forward to receive your return item and process the exchange or refund as soon as we can.
All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer.
Most questions can be answered in our FAQ page. Please click here to enter. |
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ORDER INQUIRIES
Your satisfaction is very important to us! Please feel free to contact us your questions about online orders information, returns & exchanges and more
all emails will be response within 24 hours except weekend or holidays
our toll free phone number is 1-877-809-5525 (calls will only be accept during our office hours)
please leave us a voicemail if your call during our non-business hours, we will return your call as soon as possible fax number is 1-877-809-5526 and its toll free also
Office hours
Monday-Friday: 9am to 6pm Pacific time (western)
Saturday: 11am to 3pm Pacific time (western)
Sunday: Closed
Please contact us to resolve the problem before leave us a negative feedback, we will do our best to satisfy each customer |
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