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 About color: Pictures are only samples for reference. Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photograph may not correspond 100% to those in the items themselves :) About size: All dimensions are measured by hand, there may be 2-3cm deviations. Size measurement by different kinds of dress or brands might be differences, and there may be slight differences between the look on a featured model and the look on you due to differences in figures. Please kindly refer to our size charts and description carefully before buying. We suggest you compare the size with the clothes you currently have before buying. For any question, please contact us directly. For the convenience of transportation, we do not put filler inside the bag. There might be slight crease when received. It will disappear after a few days. Highly appreciate your understanding.
Shipped from UK, will NOT be delayed by Chinese Spring Festival  
We accept payment through Paypal only. Payment should be settled within 5 day of auction end.
Unpaid dispute will be fied by eBay for the non payable bidders except getting buyer’s updated news. 
★ Items will be arranged dispatching within 24- 48 hours upon payment cleare during business days (except Saturday, Sunday and public holidays). Unless there is an exception, you will be notified immediately via e-mail of any delays. ★ Items will be dispatched to buyer's ebay address. Please confirm your address before you pay. ★ TO UK: delivery time lasts approx. 4-8 days by royal mail without tracking. ★ Please kindly be patient to wait, for any question, please do not hesitate to contact us by ebay message.
We committed to provide good quality products to our customers. All items have one month warranty. ★This warranty covers refund or exchange ★We refund or exchange for defective items for free. (No refund for size and color problem) If you don't like an item within 7 days you get (non-quality problem). We could exchange or refund the item under the premise of never used and could sell out next time, customer should return the item and responsible for return charges. Please simply contact us with eBay message directly when you have any problems before leave bad feedback or open case. We will be glad to reply and help you to solve any problem . 
Forelle is a professional and enthusiastic team which is dedicated to maintaining high standards of excellence and strives for 100% customer satisfaction. So your positive feedback is extremely important and means a lot to us. We kindly ask for your immediately communication with us if you have any problem or if you want to leave us neutral/negative feedback, we believe that we can help you to solve the problem well and your feedbacks would make our service better, and we all welcome you back to shop again. Following are the details show you how to leave us the feedback, and do please follow the instruction, many thanks. 
Your opinion is our first priority. Items are described to the best of our abilities. Please contact us with ebay message directly if you have any questions before leaving feedback. We will be glad to replay and help you to solve any problems. All emails will be answered within 48 hours . For some reason, your email may not reach us, or the replay email may go to your junk mail. Please kindly check your email spam box and contact us again. Working time: Hong Kong time (GMT+8): Monday to Friday 10:00 am to 6.00 pm. |
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