The Works opened its first store in 1981 and now has a chain of 300 stores all across the United Kingdom. We are proud to be Britain's leading discount book store.
We stock books, toys, gifts, stationery and arts & crafts at discount prices, and sell over one million of our products every week to consumers looking for a bargain.
Our range of products is huge. We sell more than 40,000 different products every year and we appeal to anyone looking for wide variety at great value prices.
You can find many big brands at low prices in The Works, but we also develop a great range of our own branded products.
We serve over 22.5 million people each year, including families and people of all ages. Everyone loves The Works, because you can browse our stores and always find something different - from educational products to great gifts.
The Works Stores Ltd. is a privately funded company whose main shareholders included Endless LLP, Anthony Solomon, David Luper and HSBC Bank Plc.
All orders £30 and over are FREE delivery. Orders under £30 will be charged our standard £2.99.
We use Royal Mail to deliver orders weighing less than 2kg.
- Orders weighing over 2kg will be delivered by one of our couriers (Yodel or Interlink) at no extra cost.
- We aim to dispatch your order to you between 3 to 5 working days after the order was placed.
- We can deliver throughout mainland UK and Northern Ireland.
You may return a Product to Us in the following situations: - because you have cancelled the Contract between us within a seven day cooling-off period. Where this happens we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation provided the Product has remained in its original packaging and condition. In this case, we will refund the price of the Product in full, including the cost of sending the item to you and we will notify you of this by e-mail at the address given to us by you in your order. You will be responsible for the cost of returning the item to us;
- where you have changed your mind after the seven day cooling off period and would like to exchange the Product for another Product. Where this happens then you must return the Product to us in its original packaging and condition so as to ensure it arrives with us within 28 days of receipt of the Product by you. You will be responsible for returning the item to us and the cost of despatching the exchanged item;
- because you claim that the Product is defective. Where this happens then you should return the Product to us in its original condition along with your proof of purchase. We will then examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
You can return Products to any of Our stores throughout the UK or You can post them to the following address:
The Works Stores Ltd
Returns Department
Midpoint Park
Minworth
Sutton Coldfield
West Midlands
B76 1RN
This page (together with the documents referred to on it) tells You the customer (" You" or "Your") the terms and conditions on which We The Works Stores Limited (" We" or "Us") supply any of the products (" Products") listed on our website www.theworks.co.uk (" Our Site") to You. Please read these terms and conditions carefully before ordering any Products from Our Site. You should understand that by ordering any of our Products, You agree to be bound by these terms and conditions.