- Please pay within 7 business
days.
- We use Tamper Evident Labels on
all of our products. The warranty will be voided if the Tamper
Proof Seal is removed.
- There will be a 7% sales tax for
all purchases made by New Jersey residents. (pick up or
delivery)
- Most of our products are covered
by a manufacturer's warranty. Please contact the manufacturer
for tech support and warranty procedure. Please refer to item
description for warranty terms. If the manufacturer is unable to
assist you please feel free to contact us at any time.
- We are not responsible for
typographical errors. We do not offer price protection for the
price of an item that you purchased. Prices do change
frequently. All orders are subject to verification before
shipment.
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- All orders will ship using UPS
or USPS within 1-2 business days after receiving payment. Please
be aware that weekends are not business days. Normal transit
times for packages are 2-5 business days. (International or APO
buyers : Please allow an extra 5-7 business days until delivery)
- Canada and other international
buyers must pay for all duties, customs charges, and/or
brokerage fees. We cannot ship as a gift, or claim as lower
value. International customers must
provide their telephone number.
- We ship everything
professionally in our state of the art warehouse.
- Paypal is our preferred payment
method.
- You may pay with your credit
card (Visa, Master, Discover) through Ebay's secure checkout.
We only ship to your credit card's billing or approved shipping
addresses
- Planet73 does not accept any
other payment methods at this time. When necessary, we may
contact you via email or telephone to obtain additional
verification.
- Please contact us for local
pickup information.
Please note that most of the products we
sell have a valid manufacturer's warranty. All support as well as
exchanges or replacements for defective items must be handled
directly with the product manufacturer. Planet73 can not accept any
returns nor offer replacement, exchanges or credit for any products
under manufacturer's warranty including DOA merchandise.
Defective Merchandise
Returns:
Any item that is not covered by a
manufacturer's warranty will have a 90 days warranty from our
company. We may issue a credit, ship a replacement unit or we may
repair the item and return it back to you. All items covered by a
valid manufacturer's warranty must be returned to the manufacturer
for warranty service.
Non-Defective Merchandise
Returns:
All Non-Defective returns within 14
days from the invoice date are subject to a 15% restocking fee.
Buyer is responsible for return shipping fees and the original
shipping charge will not be refunded. After 14 days from the
invoice date, we are unable to take returns.
* ALL ITEMS WILL BE INSPECTED AND
TESTED UPON RECEIPT. All products being returned must be 100%
complete and must be packaged in original packaging. A return will
not be processed or a restocking fee may be applied in the event any
items included in the original shipment is not present in the
returned package. In the event that a return shipment is received
with improper packaging, altered or physically damaged, the return
will be denied and will not be processed.
To start return process:
Returns will not be accepted at our
warehouse without a valid Return Merchandise Authorization (RMA)
number. RMA numbers will expire after 14 days. Any return package
received without an RMA number will be refused.
Please send us an eBay
message for an RMA number.
If at anytime you have a question
regarding any of our products or services, please do not
hesitate to contact us at any time. We have courteous and
knowledgeable representatives who will reply to your emails
promptly 5 days a week. Thank you for visiting our Ebay product
page and hope to see you again soon. All inquiries will be
attended to within 1 business day.
Our hours of operation are 9:00
AM to 5:00 PM EST, Monday through Friday.