PRODUCT GUARANTEE

All of the products on our website and all our partner sites are 100% original brand names. We only carry genuine brand name perfumes and colognes. Absolutely NO imitations or knock-offs.

We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns please feel free to contact us.

Are your products authentic? -  Yes, we guarantee you that all of our products are 100% authentic fragrances and name brand products. We DO NOT sell knock offs, copies, expired, or fake products. All of our products are the EXACT fragrance that you would find at your local department store or salon. If you have any questions or concerns regarding a product, please feel free to email us.

How is it that Colognia's prices are so much lower than department stores? - Colognia buys and sells designer fragrances in large quantities so that we can negotiate the lowest price possible from the manufacturer, allowing us to pass these savings to our customers. Our unbeatable prices and wide selection of brand name products make us the premiere online destination for affordable fragrances and skin care products.

What is a tester? : Testers are products manufactured by the original designer of the fragrances for promotional purposes only. In some cases, they are more concentrated and better for more people to attract.The testers on this website are brand new, unused bottles with 100% of the fragrance still in them without any damage or defect. Some testers are offered in simply white or brown plain boxes with or without a cap. Some might even have the word 'tester' or demonstration written on the bottle. Some Testers come without boxes, but are packaged well to get to the destination safe, without a scratch. The contents of the testers are exactly the same as in the standard full priced packaged items.

What is an unboxed product? - Unboxed products are another great way to save even more money on your favorite fragrance. They are exactly the same as the original perfume, only they do not come in its designer box.

What is a miniature? - Perfume Miniatures are the smallest versions of the actual product. These products contain 5 mL - 15 mL of the perfume. The sizes vary depending on the products. These small perfume treasures are great for giving as gifts or for sampling a fragrance before buying the entire bottle. Even better, fragrance minis are great for starting a wonderful designer perfume miniature collection.

Why do perfumes smell different on different people? - People with dry skin usually find their fragrance holding time shorter than those with oily skin because oily skin has more natural moisture to hold in the fragrance. pH levels (amount of acidity in our skin) also varies slightly from person to person. Our individual levels of pH will determine how each ingredient in a fragrance will react.

How can I make my scent last longer? - Fragrance lasts longer on some people than on others because of differences in our skin (oily or dry) and in our pH levels. To achieve a longer affect, try layering your fragrance. Using the fragrance bath gel, (if the company offers one), then the moisturizer or powder, and then the EDT, EDP, or EDC, will usually have a longer lasting effect. Also, apply your fragrance low on the body, as well as behind your ears and on your neck, so that the scent rises and you wont lose it as quickly. A light spray on the hair can last all day.

How can I keep my fragrance from going bad? - Keep all fragrance in a cool, dry area, and away from windows as sunlight can unbalance the various ingredients. An opened bottle should be kept in its box to insure a longer shelf life.

General return policy:

100% satisfaction guaranteed. If you are not satisfied with your purchase, please return the item within 14 days in its original condition in which you have received it and we will refund your money. However, you will be charged a 15% restocking fee if your item is not in its original condition and you are passed the 14 day return period. Granted, if the item is unused and in its original packaging, we will accept your return and you will not be charged a 15% restocking fee. For exchanges, the restocking fee is waived, but all shipping charges are the customer's responsibility. Shipping and handling are non refundable for international orders.

If there were any mistakes done on our end of the service, to which we apologize, we ask you to kindly email our customer service and report the issue immediately. We will make every effort to keep you as a satisfied customer. You must obtain RMA# before sending your item back to us by emailing us. If you receive an item that is damaged, contact us immediately to file a claim and send a replacement. Damaged or defective items will not be replaced if there are signs of use or tampering.

You must obtain a Return Merchandise Authorization (RMA) number before returning any items. No returns will be accepted without an RMA number.