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Shipping Policy

• Train Sets Only offers our customers a number of shipping options during checkout. Shipping charges are based upon the shipping method selected, the shipment weight, and the destination.
• Train Sets Only is not responsible for carrier delays and will only refund you for such delays if the carrier refunds us. If the freight is non-refundable due to their respective policies, we will not be able to issue you a refund. There are many reasons why shipping refunds are not provided. You an visit the carrier's website for further details on their policies.
• In certain circumstances, a ship method may be restricted for your particular purchase (ie - solvents cannot ship via air).  If this is the case, we will ship it via the best available alternative and if necessary provide the necessary credit.
  
• Shipping charges are non-refundable.

Return Policy

General Returns

• Once we have shipped your order, you will have 30 days to return the product for any reason as long as the product has not been used and is in the original unopened package. If you are returning a train set, the shrink-wrapping must be intact and the box unopened.
• Please email Train Sets Only via the eBay message center to receive a Return Authorization (RA) number and instructions.
• Upon receiving the returned item(s) in saleable condition as determined by Train Sets Only, we will credit your credit card for the originally paid price of the returned item(s), less original shipping charges. Return shipping, including insurance, is to be paid for by the customer. A 15% restocking fee will be applied to returns if product is not in resellable condition..
• If you received free shipping with your order, our cost of shipping will be deducted from the amount we refund to you.
• Special ordered products may not be returned.

Shipping Damage

• Product damaged in shipment will be handled as a freight claim. Please inspect your merchandise immediately upon receipt as carrier claims can only be filed within 7 days. Because of this, we cannot provide credit for damaged shipments beyond this timeframe.
• You must notify the carrier upon receipt if any outer package damage is evident. If possible, refuse the package so that it is immediately sent back to Train Sets Only. This will greatly expedite the replacement process.
• You must email us via the eBay Message Center within 7 days to obtain an RA# and shipping instructions.
• Train Sets Only will ship out a replacement using the same ship method originally selected unless you request and are willing to pay for a faster method of shipment. In some circumstances, your credit card will be charged for the replacement and then properly credited when the defective item has been returned or the freight claim has been otherwise handled. This allows us to quickly send the replacement and ensure we receive the return.
• In the event a replacement item is not in stock, a complete refund will be issued or a mutually agreeable substitution made.
• Failure to contact Train Sets Only prior to returning the package will delay processing and may result in no exchange or credit being issued.

Product Defects - Product does not work upon receipt

• Under some circumstances, defective merchandise is to be handled directly with the manufacturer. The product documentation often indicates when this is the case. If you cannot locate this information or the manufacturer's contact information anywhere on the product's package or documentation, please contact us and we will provide you with this information. Train Sets Only will help you resolve issues with the manufacturer when necessary. Please keep in mind that working directly with the manufacturer will often times result in the fastest resolution to the problem (especially when only one piece is defective).
• Many times, we will simply instruct you to return the product and we will send out a replacement item.
• Do not return defective items to Train Sets Only unless specifically requested to do so. We reserve the right to refuse such returns at your own expense.
• If your merchandise is simply missing piece(s), please contact the manufacturer who will be glad to send one out to you without the hassle of shipping merchandise back to Train Sets Only.

Product Warranty

• After you have had the product for 14 days, all defects are to be handled by following the manufacturer's warranty policy which can be found in the documentation that came with your product. If you need help finding the appropriate contact information, please contact us and we'll be glad to provide you with it.