We kindly ask for payment within 7 days
after your purchase.
If you are not able to pay within this period,
please send us the date of payment by email.
For convenience and security reasons we prefer
the services of PayPal to handle the payments.
(You can pay with your Debit and Credit Cards).
Charges, taxes and customs duties:
Charges, taxes and customs duties are not
included neither in the article price nor in shipping
and handling, these costs have to be borne by the
customer.
Please check prior to bidding and purchasing with
your appropriate customs authority, which accessorial
charges may incur.
All items are shipped, Monday to Friday,
within 24-48 hours, after your payment
has been received.
Shipping costs are calculated by weight,
normally we use the corresponding flat
rates available by the german parcel services.
This shipping methode is not the fastest but
the cheapest to send the items to you.
If you like to combine some items, please
send us a message.
We usually ship with DHL from GERMANY.
We work together with a great fulfillment
company in Germany.
Delivery usually takes between 10-25 business
days. We are not responsible for service
transit time.
Transit times are provided by the carrier,
exclude weekends and holidays, and may
vary with package origin and destination,
particularly during peak periods..
To our US Customer:
Because of strict controls of Homeland
Security the delivery time currently can
take a little bit longer.
Please, have some patience.
We try to give you the best price possible
for shipping. If it fits, we send out all items
in a padded envelope.
To keep shipping costs as low as possible for
you, we ship the items without the possibility
of a tracking number. Shipping with tracking
number costs $4.00 additional. Please inform
us, if you would like to get the items shipped
with a tracking number.
If a package is returned due to the fact that a
wrong address was provided by the buyer, we
will charge the shipping fees to send it out a
second time.
If a package is returned due to the fact that
you didn't pick it up at your local post office,
we will charge the shipping fees to send it out
a second time. We DO NOT REFUND money
in this case.
Warranty:
If your item arrives damaged, please DO NOT
THROW IT AWAY.
We do NOT refund money for uninspected items.
Summer Time:
Based on high temperatures, meltable products
(in particular chocolate) might become damaged
during the time of transport. A purchase of
chocolate products during the summer months is
NOT RECOMMENDED. Doing so, is on your own
risk. We DO NOT take or offer any
warranty / guarantee for such damages.
Liability:
We do not take over liability for additional
originating costs, such as for example duty
fees or similar.
Returns:
Due to State Law unfortunately we cannot
accept returns of food or cosmetic items.
For a complete version of our Terms
& Conditions, please have a look at our 
page.
Feedback:
Just in case, that you should be
dissatisfied with the delivered
goods for any reason, please be
so kind and get in contact with
us immediately. Please give us
an opportunity to avert a neutrale
or even negative feedback.
Thank you very much !
Privacy Policy:
We will never give away your personal data to
third parties.
We are a Family Operated Business and
strive for 100% Costumer Satisfaction.
Shipping costs given in this auction apply
to every location in the World
Our Freshness Guarantee:
For our german items, we cooperate with a
reliable company based in Duesseldorf / Germany.
We always ship our german items fresh
directly from Germany.
These Items are not stock items, and will be
purchased, as recently as your payment has
been received, directly and fresh at a nearby
wholesale market.
Benefit from this advantage !!!
Court of jurisdiction:
Fort Myers, FL,
USA (United States of America)
Contact:
HJB Concepts LLC
3304 Skyline Blvd #205
33914 Cape Coral, FL
United States
