HELLO -
WELCOME TO
HANCOCK'S EMBROIDERY & CRAFTWORKS
*********IMPORTANT*********
***PLEASE READ
THE FOLLOWING INFORMATION***
***BEFORE YOU
PLACE AN ORDER***
Please Note:
If we have a conversation regarding your order BEFORE you purchase you must still send the final
order information AFTER
you purchase. The information will NOT automatically be added to the order.
Here is the basic information we will need from
you...
FONT CHOICE....
THREAD COLOR....
Embroidery Information....
PHONE NUMBER......
If this item is embroidered it includes one location of embroidery
only - unless otherwise stated, if you would like to have your item embroidered
in more than one location there is an additional fee of 3.00. If you would like to add embroidery to an
item that does not come with it the cost
is 3.00 for a name embroidery.
If this item has embroidery it is for display purposes only. Your Purchase will be embroidered to your
specifications.
We do not offer proofs or discounts for orders less than 50 pieces.
We Love Crafty
Customers!
If you have a theme or a special design you would like us to put
together for you please let us know we will do our best to accommodate.
Happy customers are our main concern, because we really care. Our office number is 510-490-1106 - please
call if you have any concerns or questions.
We will never tell you we do not like your font or thread color
choice. Most customers do not like this.
If you leave it up to us we will use the same font and thread color on
the sample picture.
Basic embroidery
instructions...
#1 -
Please try to put your instructions in the notes section when checking
out. If you miss the notes section no
problem, just send an email after purchase and we will attach it to the order.
#2 - When sending your embroidery instructions, please keep in mind that
we will embroider the name as you send it.
If you send the name in ALL CAPS
we will embroider it in ALL CAPS.
Monograms
can be done in one of two ways
#1
- aBc
indicates that you want a traditional monogram style embroidery (the last name
is usually the middle initial and will be larger than the other two letters,
all letters will be done in caps unless otherwise stated by the customer.
#2
- ABC indicates that you want all the initials the
same size and that the order you put
them in is the way you want them embroidered.
Font
Choices
You may choose the font from the item photo (just say use font from
sample) or we offer the following additional fonts for your
personalization. If you do not choose a
font for your item we will choose the one we think looks best. Please check out Microsoft Word for a look at
these fonts. Please keep in mind:
thinner fonts embroider out thinner - heaver fonts embroider out heavier.
Arial - Script Mt Bold - Kristen - Brush
Script - Harrington -Dots
- Calligraphy
- Times - French Script - Comic
Sans
Thread
Color Choices
White - Brown - Black - Red - Light Pink - Dark Pink - Royal - Light Blue - Purple - Lavender - Lime - Green - Orange - Grey & Yellow
These colors are for example only actual color may be different -
white is shown in blue for obvious reasons.
Embroidery
Designs
If your purchase includes a design embroidery you may select a
design from any of our embroidered items and have that design embroidered on
your item. Color changes are easy,
please make sure you are clear about the changes you want to make and it is a
good idea to include your phone number in case we need to call you for further
information.
Shipping
Time - Production Time
Please be patient when waiting for your order. Our Prices are very
competitive and therefore we get a lot of orders. Most of our items about 99%
are made to order - this takes time.
1st -
your order information needs to be printed & clarified ( checked to
make sure we have all of the information needed ie... size, embroidery
information, thread color, etc...,
2nd -
your order goes to the design department where your design is made (even
names are done this way).
3rd -
your order goes to the embroidery department.
4th - your order goes to the sewing dept. for final
touches, like bows ribbon, etc.
5th - your order goes to shipping
where it is packaged and shipped.
Please know that a typical order ships in 10 business days - that's
2 standard weeks * before your item will ship -
PLEASE DO NOT PURCHASE FROM HANCOCK'S EMBROIDERY IF YOU
ARE NOT ABLE TO WAIT FOR YOUR ITEM - PLEASE DO NOT MAKE UP YOUR OWN DELIVERY DATE AND EXPECT THAT WE CAN
DELIVER YOUR ITEM BY THAT DATE. PLEASE ALSO REMEMBER THAT WE HAVE NO
CONTROL OVER USPS - WE ARE AT THEIR MERCY JUST LIKE EVERYONE ELSE -
please be fair and remember this when leaving feedback. We ship our items the least expensive way
possible to keep shipping charges down for you, our customer. We do not charge
handling fees.
*We do offer a "rush order
service" providing there is room in the schedule. The cost is
(10.00 per item to move your item/items to the front of the production
schedule - design dept., embroidery run, final touches & shipping).
If you are interested in having the rush fee added to your order
please let us know before placing your order or paying
for your item - we will let you know if rush deliveries are available.
Expedited shipping is also available for your order - please request priority shipping before
you pay for your item and we will add the option to your invoice.
Combined shipping is available for all orders.
Free Shipping applicable to orders
shipped within the USA
only. International orders are shipped to Australia,
Canada, Japan and UK only. International orders will automatically
calculate shipping costs based on item weight. International orders will be
given options to ship the most cost affordable way possible. Please be patient during transit. If you choose to have your item shipped using
a faster method those options are available.
If you are purchasing more than one item please allow us to adjust the
shipping fees before you pay your invoice.
Quality personalized items are worth the wait. Every item we
personalize is important to us. Every customer is important to us.
Note: Embroidered items are considered to be custom
orders and, as such, are not returnable unless the mistake is due to an error
made by HANCOCK'S EMBROIDERY. Please double-check size and color choices before
you order.