We at eWay Furniture understand that when you look at quality furnishings, you essentially want two basic things: the best possible value for your investment, and customer service that matches the quality of the products you buy.
In our experience, giving customers these two things is not only the right way to do business, it's the only way. From our earliest days in the Austin, TX area, we earned (and continue to earn) great praise for quality and value, to now, here in our online store, we want our clients to understand that friendliness, attentiveness to detail, and excellent values make up the foundation of our business. Without them, we could not give you the products and service that set us apart from the competition.
eWay Furniture operates in a niche market, which means our products don't end up in mass-produced commercials or catalogs. Much of our furniture is made in small batches, often by hand, and all of it is designed and crafted with meticulous care.
Now, product quality is not particularly hard to find. But what makes eWay Furniture special is the way we combine high quality and unbeatable value. Other stores may carry similar products, but no one can match our combination of excellence and comprehensive, personalized service.
We inspect all of our furniture before it leaves our floor, and all of it carries 30-day money back guarantee. If you have questions about decorating, room sizes, or any other concerns or comments, please don't hesitate to call us at 830-992-3900 - we welcome phone calls.
We can't wait to add you to our growing list of happy, satisfied customers.
Sincerely,
Gina Provost
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When purchased with the set, additional items are subject to shipping charges at discounted rates with savings of $100-$250 per item.
In home white glove service is now available in most areas. Call for details.
Please call 830-992-3900 7 days a week
At Your Service
Your Satisfaction Guarantee - For your convenience we offer a 30 day money back guarantee. If for any reason you are unhappy with your new furniture, you can return it for a refund. We ask that you please contact us within the 30 days of your furniture delivery and we will give you a return authorization number. Once the furniture is received by eWay Furniture, in the original packaging with no damage and in new condition, we will refund the price of your furniture minus all shipping charges to your home and back to eWay Furniture. Customer is responsible for arranging and paying for the return shipping.
What do I do if my furniture arrives damaged?
Don't worry, we'll take care of you. Please follow these simple steps.
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Please do not refuse the item
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Determine the extent of the damage
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Note this with the delivery person and make a notation on the delivery invoice or bill of lading and have the carrier sign as well
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Call 830-992-3900 while the delivery driver is still at your home.
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You are responsible to save the damaged items either until someone comes to pickup or inspect the damage, at our discretion
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We will arrange for any necessary repairs or get the necessary replacement parts sent out to you ASAP
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If you refuse an item, you will be responsible for the return shipping and the shipping of any replacement items (this will be actual shipping cost)
When can I expect my shipment to arrive?
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Most items we carry are typically in stock. Delivery times vary depending on shipping type and location. Some items will be delivered in 10 business days, while others may take up to 5-6 weeks if handled by a specialty furniture carrier. Please call us at 830-992-3900 with the particular item you are interested in, and we would be happy to provide you with more specific shipping times.
Will I have to assemble my furniture?
What can I expect from the freight company?
Do you have a layaway plan?
Questions, Concerns, Comments, or Problems?
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Please don't hesitate to contact us at 830-992-3900 if you have any questions, concerns, comments, or problems. We welcome phone calls.
Here's what others have said about our service and selection
We were in the process of moving from California to Texas and our Texas realtor told us about Phil and Gina. When we heard that they sold top quality furniture for 25-50% less than traditional furniture stores, my first reaction was "yeah, sure.....". After spending countless weekends shopping for furniture both in California and in Texas, we had a good idea of what we were looking for and knew what the retailers where charging for various brands. Both my husband and I like the Eden collection from AICO for our bedroom and got a price for the various pieces from a local Austin area retailer. We then called Phil and Gina and discovered that they carried the exact same set for 37% less, including delivery! What's more, we were still living in California but needed the furniture delivered to our Texas home. The delivery schedule had to be made to work around our schedule and you were more than willing to accommodate our needs.
After our great experience with Phil and Gina for the bedroom set, we also have used them for our formal office and dining room as well.
Elaine and Jim P
Hutto, TX
Let us show you how exceptional quality and service is not a thing of the past.
Call us at 830-992-3900
