How long will it be for me to get my item?
If you order your item before midday on a weekday, we'll dispatch it the same day.
If you order after midday or over the weekend, we'll dispatch it the next working day.

Do you offer bulk discounts?
Yes! If you need 10 or more of a product, give us a ring on 01792 898389 and we'll quote you a great price.

I need my item ASAP!
No problem. Just select "24 Hour Courier and we'll send it FedEx Next Day. Please note you must order before midday to receive it next day. FedEx only deliver on weekdays.

Can I collect my item?
You sure can! Our "Click And Collect" service is popular with local residents and people living in the South Wales area.

I need some more information about the product
No problems. Just give us a message and we'll answer it as best as we can.

I have an urgent question/query
Give us a ring on 01792 898389. We're open 0930 to 1630 weekdays and 0930 until 1400 on Saturdays.

What happens if I'm not happy with my order?
We strive for customer satisfaction, but in the very rare case that something goes wrong, whether your item is damaged or hasn't arrived, just get in touch. We'll try to resolve all problems amicably.

How do I return an item?
Get in touch and let us know what's wrong. If it's a broken item, we will either refund or exchange your item. We will ask for a photograph of damage for our records before sending out a replacement.
We'll give you a RMA number, just pop that on the outside of the box and our address, we'll refund you the item (for unwanted items) or the entire order price (for damaged or defective items), at our discretion.

What happens if there is a problem in dispatching my order?
Sometimes there's the odd hiccup where an item may be broken before dispatch, or it has gone out of stock. We'll give your eBay registered phone number a ring or message you. If we don't hear back within 72 hours, we'll dispatch a similar replacement item.

Top Toys 4 U was started in 2009 by a mother of two, passionate about toys.
You'll find our enthusiastic team are here to answer any questions you might have

100% Customer Satisfaction
We will do anything within our powers to resolve issues you have with your order and offer a 30 Day Money Back Guarantee.

Postive Ratings
If you've enjoyed your item or if we've been able to help you resolve issues, we'd very much appreciate if you could leave us positive feedback.

Can you leave me, the buyer, some feedback?
Our automated system generates positive feedback whenever a customer leaves good feedback for us.

Still have questions or just want to get it touch?
E-mail: ebay@toptoys4u.co.uk
Phone: 01792 89 83 89
Web: http://toptoys4u.co.uk