Below is a table of our delivery expectations. The "Target" time is the time your order should take to arrive to you after dispatch. Unfortunately, this will not always be the case with every shipping method. The "Resolution Time" is the period we need to wait after posting before there is anything we can do about an order that hasn't arrived. Please do not contact us prior to this time because there is nothing we can do before then. All these target times are given to us by our various couriers. Unfortunately, occasionally orders do arrive late. It is a rare event, but circumstances such as poor weather or heavy traffic is unavoidable. We will sadly accept no responsibility for an item being late, provided we have dispatched it correctly.

We try to ensure that all our products are dispatched within one working day. In most cases, if your order is received before 1pm it will leave that day. Your order will be sent using the method of postage you have selected. Please see our delivery schedule below for further details on delivery times. Where possible, we will reduce the shipping as best we can. If you purchase multiple items and any postal discount you should be entitled to doesn't come off, then please let us know and we will adjust the invoice for you so that you can make payment. Please note that if your item is being dispatched via courier to Northern Ireland, the Isle of Man, Scilly, or the Channel Islands, we may have to add a small premium onto the shipping or reduce the shipping method down to standard from express. If this is the case, we will contact you prior to dispatch and confirm the exact cost.

Payment is accepted by Paypal, postal order, or credit card. To pay via credit card, please call 0161 220 9946 Mon-Fri between 9am and 5pm. Postal orders should be made out to 'Mobility Choices' and sent to Mobility Choices, Unit 5, Windmill Trading Estate, Windmill Lane, Denton, Manchester, M34 3JN. Payments must be received within 5 working days. If no payment has been received after that time, we will open an "unpaid item case".

Returning items to Mobility Choices could not be any easier, simply use the eBay returns process. Should you have an issue or problem with your order, please contact us prior to leaving feedback to allow us to resolve satisfactorily for you.

Mobility Choices will accept returns if you are not happy with the product in accordance with the Distance Selling Regulations '14 day cooling off period'. Goods must be returned in perfect condition and their original, undamaged packaging.