We offer global transportation. In order to ensure that the goods can be delivered to you successfully, you need to provide us with your complete delivery address.

1. Recipient's full name
2. Details recipient address
3. Contact phone number (this is very important)
4. Email

Quality inspection is essential. We guarantee, each product we send out will undergo strict quality inspection.
For now, we offer two kind of shipping options, Economy Shipping and Expedited Int'l Shipping.

1. Economy Shipping, the delivery time is about 11 ~ 35 business days.
2. Expedited Int'l Shipping, the delivery time is approx 2 ~5 business days.

In general, we will arrange Economy Shipping for you by default. But, if you want to receive the parcel urgently, we recommend that you choose the Expedited Int'l Shipping.
All of the parcel can be tracked. And the Tracking number will be provided within 48 hours.
If you have any question about our Shipping Policy, please feel free to contact us via email or call us at 86 139 2649 5215.

We prefer to Pay-pal payment via eBay secure check-out.
After the parcel delivered, if you are satisfied with our products and services, please remember to leave us your positive feedback, other customers need your recommendation.
On the contrary, if you have any question or advice about our products and services, please don’t hesitate to contact us, our improvement needs your help.

We accepted refunds & exchanges request within 15 days after receipt.

1. We have to know your reason for refunds or exchanges. All of the items returned should be kept in its original condition (unopened & not used).
2. Non product quality caused by the return, freight borne by the buyer. Before you placed the order, please read the product description carefully, especially of the size, color, function and the using conditions.
3. Tracking number is needed. In order to avoid controversy, you must have to provide eBay and us with tracking number.

Refunds & Exchanges will be arranged within 24 hours after we received the returned items.If you have questions about our return & exchange policy, please call us at +8613926495215.

MoleeBeauty delivers high-quality makeup tools and cosmetics with excellent style. As a trusted seller on eBay, we have been work with fashion and beauty for more than 9 years. We own a professional R&D team. Our mission is to provide beauty solution for all the fashionista. By inspecting each of our items one-by-one, we make certain that you meet with high standards of quality and authenticity, we know our customer deserve.

Why shopping at MOLEEBEAUTY?

• Authenticity
• The Brands & Styles You Want
• Smart Shopping
• We Care About Customers
• Trusted Seller
• Privacy and Security

Besides, we do offer Private Customization. Any requirements, please feel free to email us or call us at +8613926495215, all the emails will be replied within 24 hours.

Working Time: 8:00 am - 22:00 pm (UTC+8)

Thanks for looking, hope to see you again soon!

1. Why the items exists color deviation?
All the goods were taken in pro studio so that the bright spotlight and other factors will make color deviation exists between the products and photos.

2. What should I do, if my delivery address has changed?
You have to tell us immediately, before we send the parcel out to your previous address. If your delivery address has changed, and you haven't tell us that, then you won’t receive the parcel, also we have no obligation to bear the resulting loss.

3. Do you offer Free Shipping?
Yes, we offer free shipping (Economy Shipping) for most items.

4. What shipping options do you offer?
We offer two options of service, Economy Shipping Service and Expedited Int’l Shipping. Economy Shipping Service including: International Post Registered Air Mail, ePacket, Special Line, etc. Expedited Int’l Shipping including: EMS, Fedex, UPS, TNT, DHL, TOLL, Aramex , etc.

5. Do you offer combine shipping?
Yes, we do offer combine shipping.

6. How long will it be before I received my order?
For Economy Shipping, the delivery time is about 11 ~ 35 business days. For Expedited Int’l Shipping, you may receive your order in approx 2~5 days. Any questions, please feel free to contact us via email or call us at +8613926495215.

7. Are customs charges included in the shipping cost?
Customs charges are additional and vary depending on the country, they are not included in the shipping cost.

8. Do you offer wholesale discount?
Yes, we offer wholesale discounts. Any requirements, please feel free to email us or call us at +8613926495215.

9. Do you offer customization?
Yes, we offer private customization. Any requirements, please feel free to email us or call us at +8613926495215.

10. What should I do when I received a damaged item?
When you received the parcel, please inspect the package for any damages that may have occurred during shipment. It’s normal for the shipping package has been damaged a little. But, if the parcel you received has been damaged seriously, even occurred to the products, please contact us immediately at +8613926495215, or email us directly, we will reply you as soon as possible.
We will need to file an insurance claim, please keep the damaged items and shipping packages for inspection. That will be great if you have take pictures of the damaged package.

11. The item has been lost, what should I do?
The International Post Office does not concern a package lost until 45 days have passed since the date of shipping, except for Russia, Italy and Brazil, which require 60 and 120 days. We will send you a replacement after this period.